Matisse Chalkley
Melbourne
Summary
Dynamic and results-driven professional with experience at East Yarra Friendly Society Ltd, excelling in client relationship management and problem resolution. Proven ability to enhance customer engagement and optimize store performance through effective teamwork and critical thinking. Committed to fostering positive relationships and maintaining high health and safety standards.
Overview
6
6
years of professional experience
Work History
Chemist Warehouse Retail Assistant
East Yarra Friendly Society Ltd & S Greis & TCSL Pty Ltd
01.2023 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Collaborated with team members to maintain store cleanliness and adherence to visual merchandising standards.
- Developed product knowledge through ongoing training, improving customer engagement and sales support.
- Resolved customer complaints promptly, fostering positive relationships and loyalty to the brand.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Basketball Coach
Collingwood All Stars
01.2021 - 12.2023
- Fostered positive team culture through effective communication and mentorship.
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalised coaching and feedback.
- Acted as a positive role model for team participants and in the community.
- Built strong, cohesive teams by fostering a positive and supportive environment.
- Increased player motivation with tailored goal-setting and progress tracking strategies.
School Cadet Leader
Ivanhoe Grammar School
01.2020 - 12.2022
- Facilitated extracurricular activities, promoting teamwork and leadership skills among participants.
- Developed and implemented training programs for new cadets, fostering skill development and confidence.
- Streamlined communication processes between staff and students, improving information flow within the school community.
- Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises.
Dog Sitter
Family And Neighbors
01.2024 - Current
- Established trusting relationships with clients through effective communication and reliability.
- Maintained a clean and organised work space for all pet-sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritising animal safety above all else
Baby Sitter
Family And Neighbours
01.2021 - 12.2024
- Supervised and ensured safety of children during activities and playtime.
- Developed individualized care plans based on each child's needs and preferences.
- Communicated effectively with parents regarding children's progress and behavior.
- Managed schedules, including meals, naps, and extracurricular activities efficiently.
- Implemented strategies to resolve conflicts among children in a positive manner.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Bachelor's of Criminology - Criminology
Swinburne University of Technology
Melbourne, Victoria, VIC12-2028
Diploma of Justice - Criminal Justice
Swinburne University of Technology
Melbourne, Victoria, VIC12-2025
Skills
- Schedule management
- Written and verbal communication
- Critical thinking
- Active listening
- Problem resolution
- Relationship building
- Client relationship management
- Teamwork and Collaboration
- Health and Safety standards
- Efficient workload handling
- Feedback Acceptance
Timeline
Dog Sitter
Family And Neighbors
01.2024 - Current
Chemist Warehouse Retail Assistant
East Yarra Friendly Society Ltd & S Greis & TCSL Pty Ltd
01.2023 - Current
Basketball Coach
Collingwood All Stars
01.2021 - 12.2023
Baby Sitter
Family And Neighbours
01.2021 - 12.2024
School Cadet Leader
Ivanhoe Grammar School
01.2020 - 12.2022
Bachelor's of Criminology - Criminology
Swinburne University of Technology
Diploma of Justice - Criminal Justice
Swinburne University of Technology