Matisse Hopkinson
Moruya,NSW
Summary
Hardworking and empathetic job seeker with strong social skills eager to secure full time employment. Passionate about improving well-being of others and providing compassionate treatment to the community.
Overview
6
6
years of professional experience
2
2
Certificate
Work History
Team Member
Coles Supermarket
05.2023 - 07.2023
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated tape machines, scales and label printers to package items correctly.
Sales Assistant
Liquorland
12.2022 - 07.2023
- Ensuring high levels of customer satisfaction through excellent sales service.
- Maintaining outstanding store condition and visual merchandising standards.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
Manager
Pattysmiths Burgers
04.2022 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Sales Representative
Greenovative
03.2021 - 03.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Customer Service Crew Member
McDonald's Restaurant
01.2017 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained clean dining areas, restrooms and work stations by routinely sweeping, mopping, replenishing supplies and disposing of garbage.
- Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes.
Skills
- Outstanding Customer Service
- Problem Solving
- Critical Thinking Skills
- Team Building
- Graduate Level of Communication and Written Skills
- Attention to detail
- Attentive Listening
- Leadership Skills
- Computer Technology
- Marketing
Certification
- Responsible Service of Alcohol (RSA)
- Wine Appreciation Training
Education
Years 8-12 - Accounting
Tropical North Learning Academy - Smithfield State High School
Cairns, QLD11.2018
Timeline
Team Member
Coles Supermarket
05.2023 - 07.2023
Sales Assistant
Liquorland
12.2022 - 07.2023
Manager
Pattysmiths Burgers
04.2022 - 12.2022
Sales Representative
Greenovative
03.2021 - 03.2022
Customer Service Crew Member
McDonald's Restaurant
01.2017 - 01.2020
Years 8-12 - Accounting
Tropical North Learning Academy - Smithfield State High School
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