Matisse MacMillan

Cardiac Nurse:

• Perform cardiac tests and assessments such as ECG, Exercise Stress Tests, and assist in Exercise Stress Echocardiograms.
• Document and manage patient information.
• Fit and manage patients with cardiac monitors.
• Collaboratively manage patient experience with the Doctor.
• Ensure effective communication with patients regarding testing and management of their cardiac health.
• Maintaining and assessing the equipment used within the practice.

Practice Manager:

• Booking and confirming patient appointments.
• Preparing documents for the Healthcare professionals to assess before seeing patient.
• Maintain administrative communication through phone calls, emails, and documents in a professional manner.
• Processing payments of patient consults and hospital billing and managing Medicare and private healthcare fund rebates.
• Consistently managing inventory count and ordering for the practice.
• Ensuring each clinical shift has the appropriate staff rostered.

• BAR ASSISTANT – STARTING SEPTEMBER 2022 WHICH INCLUDES:
• Providing efficient, friendly, and professional beverage service to guests
• Communicating effectively with other staff and event coordinators to ensure consistent quality service
• Contributing as a part of the team to ensuring professional presentation and cleanliness of the venue at all times
• BAR MANAGER – STARTING OCTOBER 2023 WHICH INCLUDES:
• Training and advising new staff in relevant protocols and systems within the bar.
• Providing helpful and consistent help and guidance to members of the bar staff
• Contributing as a part of the team to ensure efficient and professional beverage service is provided to guests
• Consistently ensuring bar staff are being supported to ensure the best service possible
• Coordinating the roster and stock count for the bar
• FUNCTION MANAGER/ ADMINISTRATION – STARTING OCTOBER 2023 WHICH INCLUDES:
• Oversee the end-to-end management of events and functions, ensuring seamless execution from initial booking through to event completion.
• Coordinate with clients to understand event requirements, providing personalised solutions to ensure customer satisfaction.
• Manage administrative tasks including booking systems, client communications, and invoicing to streamline operations and enhance efficiency.
• Supervise on-site teams, including bartenders and wait staff, ensuring excellent service and adherence to safety and quality standards.
• Collaborate with vendors and suppliers to ensure timely delivery of goods and services required for events.
• Implement marketing and promotional strategies to boost event bookings and maintain a strong client base.
• Maintain a high standard of venue presentation and compliance with local regulations, including licensing and safety requirements.

• I was employed at the Belrose Hotel, where I fulfill diverse roles encompassing floor service, bistro operations, hosting, and bar responsibilities, including the training of new staff. In the capacity of floor service, I engage in various tasks such as waitressing, delivering food to patrons, and offering assistance as needed. Additionally, I am responsible for maintaining cleanliness and efficiently resetting tables. Within the bistro, I excel in taking orders, preparing beverages like coffee, tea, and milkshakes, serving ice-cream, and promptly addressing any customer concerns. My duties extend to a comprehensive reset of the kitchen serving area, involving restocking and meticulous cleaning, washing, and polishing of utensils. In my role as a host, I manage customer check-ins, coordinate table bookings, and ensure seamless communication to meet customer needs. Furthermore, I contribute to the smooth operation of the bar by handling general serving duties and restocking supplies. This multifaceted experience has honed my skills in customer service, multitasking, and maintaining a high standard of efficiency in a dynamic hospitality environment.

• I worked as a food and beverage assistant. As a Food and Beverage Assistant, I seamlessly combined front-end customer service and operational tasks. Proficiently managing the register, I executed transactions with precision, ensuring a seamless experience for patrons. Beyond cashier duties, I actively engaged in the preparation and service of diverse food and beverages, adhering to high-quality standards and safety regulations. My commitment to customer satisfaction was evident in addressing inquiries, resolving issues, and making informed recommendations. Collaborating effectively with the team, I contributed to a dynamic and cooperative environment. Through this role, I honed customer service, cash handling, and operational skills, showcasing dedication to excellence and a passion for enhancing the overall dining experience.