Matisse Vassallo
Brisbane,QLD
Summary
Proven to excel in high-pressure environments, I significantly contributed to customer satisfaction and sales growth by leveraging my exceptional customer service and cash handling skills. Demonstrating leadership and teamwork, I consistently meet quality expectations, enhancing the dining experience and driving revenue through strategic upselling and I believe that I would be a friendly asset to your team. I will strive to not only meet but exceed expectations and be a selfless team member who will constantly work towards improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
11.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Exceeded expectations in multitasking, managing simultaneous drink orders and customer interactions while maintaining a fast-paced work environment.
Crew Member
Hungry Jack's
04.2023 - 06.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Queensland Academies of Creative Industries
Kelvin Grove QLD12.2026
No Degree -
Mt Maria College
Mitchelton 12.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Safety awareness
- Initiative and Self-Motivation
- Leadership Qualities
- Basic Barista Skills
Hobbies
I've been playing soccer for 4 years now and believe it has partly shaped me into who I am today. Not only is it a fun form of exercise, but it has taught me valuable skills needed for everyday life. I have learned how to work as a team, effectively communicate, problem solve and the importance of making a commitment to something or someone. As well as this, I have found I am often playing above my age-group which has highlighted the importance of taking on challenges and persevering through them. I also enjoy playing my guitar or piano and cooking.
Certification
Certificate II in Sampling and Measurement (VETiS)
Certificate III in Laboratory Skills
Timeline
Crew Trainer
McDonald's
11.2024 - Current
Crew Member
Hungry Jack's
04.2023 - 06.2024
High School Diploma -
Queensland Academies of Creative Industries
No Degree -
Mt Maria College
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