Matrix Hamuera Walters
Melbourne,VIC
Summary
Friendly, Knowledgeable and Experienced in Customer Service and Leading. With a Career in Customer Service and Retail Sales, being able to Communicate and understand a customer’s needs and wants through small talk allows me to direct them to exactly what they’re looking for and leaves them feeling satisfied and content with their purchases. Through my experience in Sales, I am constantly curious and excited to learn more.
Overview
6
6
years of professional experience
Work History
Warehouse Package Handler
CT Freight
03.2025 - Current
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
- Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.
Duty Manager
Briscoes LTD
07.2023 - 02.2025
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Experienced Sales Assistant/Supervisor/Health and Safety Representative
Briscoes Ltd
02.2021 - 07.2023
- My role was to provide Customer Service and to help manage staff to ensure jobs were completed. I would over see Health and Injury reports to ensure they were being completed properly and to ensure that processes are put in place so that the same incident never occurs twice.
- Managing a designated Department and maintaining my department to maximise sales
- Leading and teaching new staff members to ensure they understand their roles and can fulfill it to the best of their ability
- Managing work place risks to reduce yearly work place injuries
- Managing multiple staff to ensure projects both long and short term are completed within their set time frames
- Achievements
- Receiving my Level 1 First Aid Responder certificate
- Becoming a supervisor and being allocated a department to manage
- Receiving work place compliments for work achieved and consistency of service
Sales Assistant
Briscoes Ltd
12.2019 - 02.2021
- My role was to provide customer service and assist them in finding the products they are looking for; I would give them any information they needed about the product they were purchasing to ensure it as the right fit for their needs
- Providing excellent customer Service
- Managing my given tasks to ensure they would all be completed
- Keeping track of stock levels to ensure stock would always be on the shop floor
- Achievements
- Receiving Customer reviews for my excellent service and eagerness to help in any way
- Being Punctual and having open Communication with my Employers
Education
Level 1 First Aid Certificate - undefined
St Johns
01.2022
Level 1~3 NCEA - undefined
Tauranga Boys’ College
01.2021
Skills
- Solutionist
- Delegation
- Stock Auditing
- Customer Sales
- Product Marketing
- Time Management
- Product Positioning
- Functional Process Improvement
Hobbies and Interests
Reading, Making Art, Playing Games
Timeline
Warehouse Package Handler
CT Freight
03.2025 - Current
Duty Manager
Briscoes LTD
07.2023 - 02.2025
Experienced Sales Assistant/Supervisor/Health and Safety Representative
Briscoes Ltd
02.2021 - 07.2023
Sales Assistant
Briscoes Ltd
12.2019 - 02.2021
Level 1 First Aid Certificate - undefined
St Johns
Level 1~3 NCEA - undefined
Tauranga Boys’ College
Similar Profiles
Krishan DayalKrishan Dayal
Project Accountant at CT FreightProject Accountant at CT Freight
Helen ByrneHelen Byrne
Ecommerce Warehouse Supervisior at CT FreightEcommerce Warehouse Supervisior at CT Freight
Pamela HumphreyPamela Humphrey
Accounts-Payable-Specialist at Town Of Canton CT / BOE Canton CTAccounts-Payable-Specialist at Town Of Canton CT / BOE Canton CT
KARISHMA PHERWANIKARISHMA PHERWANI
Marketing & Customer Engagement Assistant at Burgers and Dreams (Boss Burger)Marketing & Customer Engagement Assistant at Burgers and Dreams (Boss Burger)
Ashina SethiAshina Sethi
Senior Test Analyst at United EnergySenior Test Analyst at United Energy