Matt Abel
Toowoomba,QLD
Summary
Customer and guest concierge and event planner with extensive experience at Made You Look Events, specializing in budget management and guest hosting. Proven ability to create memorable events while building strong client relationships and leading both teams and volunteers. Recognized for improving customer satisfaction through exceptional service. Strong innovative event styling and a special focus on supporting community non-profit organizations to grow.
Overview
28
28
years of professional experience
Work History
Wedding & Event Planner
Made You Look Events
Brisbane , Qld
03.2013 - 10.2024
- Facilitated and attended pre-event meetings with clients to review event details and objectives.
- Orchestrated and administered vendor engagements for events, ensuring comprehensive compliance with all requirements on schedule.
- Directed social media presence tied to company's events portfolio.
- Coordinated budget development and oversaw expense monitoring throughout event lifecycle.
- Formulated comprehensive event plans and timelines to guarantee successful execution of events.
- Directed and arranged wedding ceremonies, receptions, and rehearsal dinners.
- Hosted guests at events, arranged seating configurations, ensured the highest guest experience for both Weddings and Corporate Events
Customer Service Manager
Woolworths LTD
Brisbane, Qld
02.1997 - 08.2013
- Assessed staff performance to confirm alignment with customer service standards.
- Facilitated exceptional customer service to guarantee customer satisfaction.
- Designed and instituted strategies aimed at providing outstanding customer service experience
- Acted as liaison between customers and internal teams for escalated issues requiring special attention.
- Generated comprehensive reports on customer feedback, complaints, and suggestions for management analysis.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
Catering Tourism & Hospitality
Redlands College
Brisbane, QLDSkills
- Visual Merchandising & Display
- Corporate and Private Event Planning
- Exceptional Customer Service
- Non for Profit Organisation Growth
- Guest Hosting Excellence
- Budget Management
- Team Leadership
- Attention to Detail
- Non for Profit Event Collaboration
- Guest Management
- Green Event Planning
- Vendor Negotiation & Management
- Themed Event Creation
- Client Relationship Development
- Volunteer Management
- Staffing Oversight
Timeline
Wedding & Event Planner
Made You Look Events
03.2013 - 10.2024
Customer Service Manager
Woolworths LTD
02.1997 - 08.2013
Catering Tourism & Hospitality
Redlands College
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