Matt Culley
Vermont South,VIC,Australia
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
Work History
Certified Pilates Instructor
Self Employed
09.2018 - Current
- Worked in team-based environment to provide clients with optimal fitness services.
- Attended continuing education classes to maintain current knowledge.
- Kept facilities and equipment clean and organized.
- Promoted additional classes and available services to members.
- Adapted classes to meet needs of participants with varying fitness levels.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Demonstrated proper form and technique to prevent injury.
General Manager
KAYA Health Club
11.2022 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Club Manager
KAYA Health Clubs
09.2015 - 11.2022
- Planned, organized, and coordinated special events and celebrations.
- Recruited, hired, and trained to develop high-performing staff.
- Created and maintained relationships with key investors, partners and clients.
- Implemented policies and procedures to improve club operations and standards.
- Increased staff performance and engagement via motivational leadership.
- Worked with marketing teams to create marketing and promotional content for social media.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Bank Manager
Westpac Group
01.2014 - 06.2015
- As a Branch Manager my role includes being responsible for targets for the duration of my stay at the branch
- Identified partnership opportunities and established favorable business connections.
- Training of all Customer Service Representivies to Customer Service Specialists in regards to all OH&S training, Compliance training, New Product training
- Down loading expectations for Staff their daily, weekly and annual targets
- Also reviews completed daily and weekly to monitor the performance of staff
- It is my responsibility to complete all compliance checks of all Banking actions
- Customer complaints if the branch has any
- Balancing of all general Ledger accounts, (Credits and Debits)
- All pay for casual employees when needed
- Ordering of Branch Cash and all office supplies for weekly use
- Preparation and Participation in staff half yearly and annual reviews, Front of House duties include customer interaction with greeting customers to make the experience comfortable and enjoyable
- Completing weekly sales meeting for the coming week
- Sales and service to all customers
- Assisting Affluent Clients with Investment options and everyday account needs from Credit cards, Insurance and Personal Lending
- Liaising with Clients via email to compete requests.
Relieving Branch Manager
Commonwealth Bank of Australia
05.2000 - 01.2014
- As a Relieving Branch Manager my role includes being responsible for targets for the duration of my stay at the branch
- Look after and mentor 15 Savings Specialist for the Area , completing weekly teleconferences and monthly face to face meetings, keeping them informed of any changes with deposits and keeping them up skilled with selling skills and keeping them accountable for all their actions
- Training of all Customer Service Representivies to Customer Service Specialists in regards to all OH&S training, Compliance training, New Product training
- Down loading expectations for Staff their daily, weekly and annual targets
- Also reviews completed daily and weekly to monitor the performance of staff
- It is my responsibility to complete all compliance checks of all Banking actions
- Customer complaints if the branch has any
- Balancing of all general Ledger accounts, (Credits and Debits)
- All pay for casual employees when needed
- Ordering of Branch Cash and all office supplies for weekly use
- Preparation and Participation in staff half yearly and annual reviews, Front of House duties include customer interaction with greeting customers to make the experience comfortable and enjoyable
- Completing weekly sales meeting for the coming week
- Sales and service to all customers.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
Education
Qualification - Pilates
Elixr School Of Pilates
09.2018
Skills
- Advanced computer skills in Microsoft Word, Excel and PowerPoint, also have the ability to pick up on any new systems that may be adapted in the work place with ease
- Reformer Pilates Expertise
- Advertising and Marketing
- Business Administration
- Staff Supervision
- Schedule Management
Hobbies and Interests
- I have competed for the last 35 within the horse industry (i.e. Dressage, Show Jumping and Shows).
- I’m also interested in travel; So far I have traveled to Canada, North America and many countries in Europe and Mexico.
References
Referees are available on request.
Timeline
General Manager
KAYA Health Club
11.2022 - 10.2023
Certified Pilates Instructor
Self Employed
09.2018 - Current
Club Manager
KAYA Health Clubs
09.2015 - 11.2022
Bank Manager
Westpac Group
01.2014 - 06.2015
Relieving Branch Manager
Commonwealth Bank of Australia
05.2000 - 01.2014
Qualification - Pilates
Elixr School Of Pilates