Matt Dunlop
Horsham,Vic
Summary
Knowledgeable professional with 17 years of experience in the PA industry bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
11
11
years of professional experience
Work History
Owner/Manager
Wimmera GPS Pty Ltd
Horsham, Vic
04.2013 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided direction and guidance to employees.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Collaborated with other owners on joint ventures and shared resources.
- Oversaw budgeting and financial management.
- Organized events such as trade shows and conferences.
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Executed performance reviews to encourage improved productivity for team members.
- Developed and implemented successful sales strategies to meet business goals.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Troubleshot hardware and software issues for users in a timely manner.
- Responded quickly to inquiries from customers regarding their technical issues.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Monitored system performance and identified areas of improvement.
- Trained users on how to use various pieces of technology safely and efficiently.
- Installed and configured software on farm machinery to meet user requirements.
- Diagnosed technical problems using diagnostic tools and other methods.
Education
Murtoa High School
Murtoa, VICSkills
- Customer Relations
- Financial Management
- Sales oversight
- Team Oversight
- Financial Planning
- Relationship Building
- Client Service
- Business Planning
- Profit and loss analysis
Timeline
Owner/Manager
Wimmera GPS Pty Ltd
04.2013 - Current
Murtoa High School
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