Matthew Dunne

I assisted customers with products convinced them to buy it.

reference : Brendan store manager

0475616805

• Greeted customers, provided menus and answered questions about menu items.
• Assisted guests with making food and beverage selections.
• Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
• Checked on guests during meals to ensure satisfaction with each course.
• Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
• Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
• Complied with all health department regulations regarding food handling, storage and sanitation standards.
• Verified that prepared food met all standards for quality and quantity before serving it to customers.
• Answered phone calls providing information about restaurant services, hours of operation, menu items .
• Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
• Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
• Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
• Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
• Replenished stocks of napkins, silverware and other dining room supplies as needed.
• Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
• Provided exceptional service to high volume of daily customers.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

• Greeted customers and provided assistance with product selection.
• Informed customers about current promotions and discounts.
• Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
• Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
• Developed relationships with key accounts to increase sales volume.
• Demonstrated product features, benefits and use to potential buyers.
• Generated leads from cold-calling prospective clients.
• Provided timely follow-up on inquiries made by potential customers.
• Performed administrative tasks including order entry, invoicing and filing paperwork.
• Ensured accurate recording of all customer transactions into the company database.
• Educated customers on product features and technical details to highlight benefits.
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Presented products and services to prospective and existing customers to meet client needs.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Listened to customer needs to identify and recommend best products and services.

• Participated in meetings with senior management team to discuss progress on fundraising initiatives.
• Raised awareness and attracted donors through marketing campaigns.
• Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.