Matt Goding

Appointed to lead and restructure a poorly managed rent roll and bring stability, compliance, and professionalism to the department. Responsible for full portfolio management, process reform, team training, and new business development.

Key Responsibilities:

• Rebuilt departmental structure from the ground up, introducing new procedures, templates, and workflow systems to streamline day-to-day operations.
• Managed a full residential portfolio end-to-end, including leasing, arrears, lease renewals, rent reviews, maintenance, VCAT preparation/attendance, and client communication.
• Oversaw a significant drop in arrears from 28% to 3.5% through consistent process enforcement and relationship management.
• Brought all overdue rent reviews and routine inspections up to date—correcting a 70% backlog and establishing systems to maintain compliance.
• Took responsibility for new business enquiries, conducted rental appraisals, and listed new managements to support department growth.
• Retrained team members on updated systems and processes to support long-term consistency and performance.
• Coordinated trust accounting tasks, including fund disbursements and reconciliation, ensuring financial accuracy and timeliness.
• Focused on client retention and recovery, rebuilding landlord relationships and restoring service confidence through proactive communication and resolution of long-standing issues.

Placed into multiple real estate agencies across Melbourne through Buxton Pratt Consulting to provide high-level property management support during periods of staff shortage, departmental transition, or operational disorganisation.

Key Responsibilities:

• Stepped into existing portfolios on a short-term basis to provide immediate support and maintain continuity of service.
• Tasked with addressing backlog issues, tidying up overdue tasks, and bringing portfolios back into line with compliance and best practice.
• Worked closely with Directors and Department Heads to identify areas for improvement in systems, task workflows, and communication.
• Consulted on strategies for rent roll clean-up and department restructuring.
• Adapted quickly to a variety of agency environments, team structures, and property management software systems.
• Gained unique insight into the operational strengths and weaknesses of different offices, informing a broader strategic perspective on departmental performance.

Appointed to lead and restructure a previously unmanaged property management department. Responsible for department operations, staff leadership, KPI tracking, reporting, and managing a personal portfolio of 110 properties.

Key Responsibilities:

• Implemented structure and procedures across the property management and administration teams in a department with no prior leadership.
• Managed all team support, including legislative guidance, day-to-day problem solving, and portfolio-related queries.
• Conducted weekly team meetings and monthly one-on-one performance check-ins.
• Oversaw daily team activity and task completion to ensure all KPIs were consistently met.
• Managed new business enquiries, listed new properties, and leased them end-to-end.
• Personally managed a portfolio of approximately 110 residential properties.
• Interviewed, hired, and trained new staff members to support department growth and stability.
• Handled client complaints and retention matters with a focus on service recovery and long-term relationship management.
• Reported weekly (and as required) to the Director, providing updates on staff performance, department matters, and workflow issues.
• Prepared monthly reports covering department-wide statistics and performance outcomes.
• Fostered a positive and collaborative team culture, including organising regular team lunches and activities.

Held responsibility for a residential portfolio of approximately 200 properties while acting as second-in-charge (2IC) to the Department Manager. Played a key role in legislative compliance, system transition, and team support during a time of significant industry change.

Key Responsibilities:

• Managed a residential portfolio end-to-end, including leasing, maintenance, arrears, rent reviews, and client communication.
• Acted as 2IC for the department, supporting day-to-day operations, assisting with problem-solving, and providing guidance to other team members.
• Took a lead role in adapting internal procedures and documentation to align with sweeping changes to the Residential Tenancies Act (RTA).
• Heavily involved in the transition to new property management software, including testing, rollout, and realignment of internal workflows.
• Developed and implemented updated processes to support system integration and streamline task management.
• Carried out trust accounting functions including receipting, reconciliation, and end-of-month processes.
• Provided informal mentoring to team members on legislative changes and system navigation.
• Contributed to maintaining a positive and cohesive team environment through active collaboration and support.

Initially joined the agency as a sales consultant before transitioning into the Business Development Department. Tasked with overhauling the BDM department and improving its systems, processes, and performance.

Key Responsibilities:

• Rebuilt and streamlined the Business Development Department to improve efficiency and client experience.
• Handled incoming new business enquiries, including walk-ins, referrals, and phone leads.
• Conducted listing presentations and appraisals, securing new managements for the rent roll.
• Negotiated fees and service packages with prospective landlords to meet business targets.
• Completed comparative market analysis (CMA) reports to support accurate rental pricing.
• Worked closely with the leasing and property management teams to ensure smooth handovers for new clients.
• Implemented new procedures to refresh outdated workflows and improve department output.

Brought on prior to company launch to assist with the setup of the business and lead the Business Development Department. Played a key role in establishing procedures, creating resources, and securing new managements.

Key Responsibilities:

• Assisted in the full setup of the business, including company branding, website content, handbook copy, and physical office setup.
• Developed standard operating procedures, templates, and documentation for use across the business development and property management departments.
• Built and maintained a business development database from scratch to support prospecting and follow-up.
• Signed new managements through cold prospecting, landlord outreach, and attending listing presentations.
• Managed a small team of BDMs, including setting KPIs and providing day-to-day support.
• Worked closely with the leasing and property management teams to ensure smooth transitions for new clients.
• Negotiated service packages and fee structures with prospective landlords.
• Conducted market research to inform CMA reports and support accurate rental appraisals.

Initially employed as a Property Manager overseeing a residential portfolio of approximately 190 properties. Promoted to Senior Property Manager, with an increased portfolio size of around 260 properties and responsibility as department 2IC.

Key Responsibilities:

• Managed a growing residential portfolio end-to-end, including leasing, rent reviews, maintenance coordination, and compliance.
• Created detailed entry and exit condition reports, including photos and written commentary.
• Conducted routine inspections every 3–6 months, reporting findings to landlords and arranging necessary works.
• Maintained accurate and compliant documentation in line with the Residential Tenancies Act.
• Responded to tenant and landlord queries and resolved complaints in a timely and professional manner.
• Represented the agency at VCAT hearings and prepared supporting documentation.
• Conducted regular rental reviews to ensure properties remained competitively priced.
• Provided day-to-day guidance to junior staff, including training on procedures, legislation, and client communication.
• Acted as second-in-charge to the Department Manager, assisting with team coordination, problem-solving, and supporting the smooth operation of the department.

Entry-level support role assisting the sales department with day-to-day administrative, marketing, and customer service tasks.

Key Responsibilities:

• Conducted open for inspections and private viewings for listed sales properties.
• Coordinated with photographers and stylists for property presentation and marketing.
• Distributed weekly marketing materials, including signage setup and pointer board placement.
• Performed prospecting tasks including cold calling, letterbox drops, and door knocking to build client databases.
• Cleaned and organised client databases to support future sales outreach and marketing activities.
• Provided general administrative support to the sales team as required.