MATT HOFFMAN
Mackay
Summary
Hardworking and driven Terminal Operations Coordinator with Three years of experience in the fuelling industry. Skilled in managing daily operations, including the maintenance and repairs of fuelling equipment all the way to pipeline and tank maintenance, to ensure safety and efficiency. Physically fit and detail-oriented with a strong commitment to team collaboration and overall business success. Consistently exceeds productivity goals while maintaining a high standard of accuracy and attention to detail.
Overview
12
12
years of professional experience
Work History
Terminal Operations Coordinator
Ampol
Mackay
01.2026 - Current
- Completed routine maintenance and repairs on all Terminal equipment.
- Coordination of day-to-day terminal operations including regulatory inspections.
- Coordination of shipping discharge operations and inventory management.
- Coordination, Permitting and supervision of terminal related projects and maintenance activities.
- Achieve Incident and Injury Free performance.
- Ensure that the facility operates in a safe and reliable manner
- Support strategic and key infrastructure projects
- Deliver high levels of service to internal and external customers, resellers, business partners and other terminal gate customers
Aircraft Refueller
NQ Fuelling services (VIVA Energy)
Mackay
07.2025 - 12.2025
- Safely Perform Refuelling duties into Aircraft and into Truck.
- Refilling fuel truck following Safe loading pass procedures in a Terminal Environment.
- Ensured accurate record-keeping of all refueling activities, contributing to effective fleet management.
- Performed Quality control inspections on fuel before being released into Aircraft
- Played an integral role in maintaining airport compliance with federal regulations regarding the storage and handling of aviation fuels.
- Improved overall flight turnaround times by effectively managing fuel inventory levels and coordinating with suppliers.
- Increased workplace efficiency through routine maintenance checks on fuel trucks and associated equipment.
- Troubleshot any malfunctions encountered during fuelling operations using appropriate diagnostic techniques.
- Observed strict control measures while working around hazardous chemicals used in the refuelling process.
Aircraft Refueller
IOR Aviation
Proserpine
08.2024 - 07.2025
- Ensured accurate record-keeping of all refueling activities, contributing to effective fleet management.
- Performed Quality control inspections on fuel before being released into Aircraft
- Played an integral role in maintaining airport compliance with federal regulations regarding the storage and handling of aviation fuels.
- Improved overall flight turnaround times by effectively managing fuel inventory levels and coordinating with suppliers.
- Increased workplace efficiency through routine maintenance checks on fuel trucks and associated equipment.
- Troubleshot any malfunctions encountered during fuelling operations using appropriate diagnostic techniques.
- Observed strict control measures while working around hazardous chemicals used in the refuelling process.
Aircraft Refueler
Ampol Aviation
Brisbane Airport
09.2023 - 08.2024
- Conducted pre-flight inspections on Aircraft before refuelling process began.
- Monitored fuel levels in aircraft tanks during refueling operations and ensured proper safety precautions were taken.
- Observed strict control measures while working around hazardous chemicals used in the refuelling process.
- Coordinated with flight crews to ensure safe and efficient refueling operations.
- Troubleshot any malfunctions encountered during fuelling operations using appropriate diagnostic techniques.
- Performed daily inspections of fueling equipment and reported any discrepancies to supervisor.
- Performed Quality control inspections on fuel before being released into Aircraft
Leading Hand/ Ramp Trainer
Oceania Aviation
Brisbane Airport
04.2022 - 09.2023
- Loaded and unloaded aircraft cargo, passenger baggage and freight
- Collected, sorted and checked baggage tags against flight lists
- Positioned and pushed aircraft from remote airport locations to specified areas for operation
- Protected customers' baggage from loss, theft and damage
- Coordinated day-to-day schedules, tasks and positions for ground crew
- Maintained on-time connections by guiding aircraft to and from gate positions
- Mentored employees on productivity strategies to ensure a safe turnaround of aircraft
- Loaded Aircraft according to weight and balance
- Training ramp staff on multiple roles within airline contracts.
Ramp Operator/Baggage Handler
Oceania Aviation
Brisbane Airport
10.2020 - 04.2022
- Arrival/departure procedures
- Aircraft safety checks, Baggage oversight
- Decision-making
- Handling dangerous goods
- Loaded and unloaded aircraft cargo, passenger baggage and freight
- Collected, sorted and checked baggage tags against flight lists
- Positioned and pushed aircraft from remote airport locations to specified areas for operation
- Protected customers' baggage from loss, theft and damage
- Coordinated day-to-day schedules, tasks and positions for ground crew
- Maintained on-time connections by guiding aircraft to and from gate positions.
Assistant Department Manager
McDonald’s
Kallangur
12.2017 - 10.2020
- Safely operated ovens, fryers and grills to prevent injuries and accidents
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
- Operated fryers and grills according to instructions to maintain safety and food quality
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections
- Adhered to designated guidelines for food preparation as outlined by company
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Area Assistant
McDonald’s
North Lakes
01.2017 - 04.2018
- Demonstrated proper food safety practices by accurately completing quality control checklist
- Upheld high standards of productivity and quality in operations
- Organized and restocked supplies to support operations and team productivity
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
Crew Trainer
McDonald’s
Deception Bay
01.2014 - 01.2017
- Instructed new team members on correct procedures for operations
- Stayed up to date on requirements of all team positions to optimize training
- Developed and implemented strategies to enhance team performance, improve processes and boost results
- Provided constructive feedback and one-on-one coaching to employees
- Kept training materials updated with regulatory, procedural or policy changes
- Checked delivered merchandise and order information to verify shipment accuracy.
Education
Certificate 2 in Electrotechnology - Electrotechnology
Tafe Queensland
Eagle Farm09.2023
High School Diploma -
Southern Cross Catholic College
Scarborough12.2017
Certificate 3 in Business - Business
Southern Cross Catholic College
Scarborough11.2017
Certificate 3 in Retail Management - Management
McDonald’s
Deception Bay09.2017
Skills
- Problem Solving
- Strong Communication
- Time management
- Attention to detail
- Teamwork
- Equipment maintenance
- Truck maintenance
- High risk Forklift ticket
- Dangerous Goods license
- Heavy Rigid truck license
- Safe Loading Pass
- Safety inspections
- Fuel storage management
References
- John Haldane - Aircraft Refueller Trainer - PH: 0431399001 - Email: jonhal21@gmail.com
- Ryan Kershaw - Ground services Manager - PH: 0403727757 - Email: rkershaw@oceainaaviation.com
- Patrick Young - Ground services Manager - PH:0472840329 - Email: pyoung@oceainaaviation.com
- Kym Ly Pileggi - Work Colleague - PH:0435725217 - Email: Kimlyleng@yahoo.com.aU
Timeline
Terminal Operations Coordinator
Ampol
01.2026 - Current
Aircraft Refueller
NQ Fuelling services (VIVA Energy)
07.2025 - 12.2025
Aircraft Refueller
IOR Aviation
08.2024 - 07.2025
Aircraft Refueler
Ampol Aviation
09.2023 - 08.2024
Leading Hand/ Ramp Trainer
Oceania Aviation
04.2022 - 09.2023
Ramp Operator/Baggage Handler
Oceania Aviation
10.2020 - 04.2022
Assistant Department Manager
McDonald’s
12.2017 - 10.2020
Area Assistant
McDonald’s
01.2017 - 04.2018
Crew Trainer
McDonald’s
01.2014 - 01.2017
Certificate 2 in Electrotechnology - Electrotechnology
Tafe Queensland
High School Diploma -
Southern Cross Catholic College
Certificate 3 in Business - Business
Southern Cross Catholic College
Certificate 3 in Retail Management - Management
McDonald’s