Matt Hollingshed
GOULBURN,Nsw
Summary
Dynamic Assistant Store Manager at BWS with a proven track record in enhancing customer experience and driving sales growth. Skilled in inventory control and team leadership, I successfully implemented promotional strategies that increased customer engagement and loyalty. Committed to fostering a positive work culture while mentoring staff to achieve operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
BWS
Goulburn, NSW
11.2004 - Current
- Assisted in daily store operations, ensuring high standards of customer service and product availability.
- Supported inventory management by monitoring stock levels and coordinating replenishment efforts.
- Trained new staff on operational procedures and customer engagement techniques for improved service delivery.
- Implemented promotional displays to enhance sales visibility and drive customer interest in featured products.
- Collaborated with team members to maintain cleanliness and organization of the store environment.
- Resolved customer inquiries efficiently, fostering positive shopping experiences and building loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Education
Year 12
Mudgee High School
Mudgee, NSW10.2001
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- Employee scheduling
- POS systems operations
- Hiring and training
- Staff management
- Pricing and markdowns
- Mentoring and coaching
- Display setup
- Employee coaching
- Sales expertise
- Sales techniques
- Relationship building and management
- Sales growth
- Issue resolution
- Staff scheduling
- Transaction processing
- Stock rotations
- Inventory counting
- Order management
- Sales strategies
- Shift scheduling
- Flexible schedule
- Incident reports
- Cash auditing
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Sales tracking
Certification
RSA
Timeline
Assistant Store Manager
BWS
11.2004 - Current
Year 12
Mudgee High School