Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Matt Jones

Charlemont

Summary

Dynamic Retail Worker with a proven track record at Vallis IGA Hamlyn Heights, enhancing customer satisfaction and loyalty through exceptional service and product knowledge. Skilled in POS operations and customer service, demonstrated by efficiently resolving issues and maintaining a clean, inviting store environment. Excelled in teamwork and reliability, ensuring a positive shopping experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Worker

Vallis IGA Hamlyn Heights
08.2021 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

Diversitat, Geelong
Geelong, VIC
10-2018

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Store cleaning
  • Cash handling accuracy
  • Stock replenishment
  • Display maintenance
  • Shipment receiving
  • Workplace safety compliance
  • Promotional displays
  • Register operation

Certification

  • Alcohol Seller/Server Certification – Various State-Specific Agencies.

Languages

English
Native or Bilingual

Timeline

Retail Worker

Vallis IGA Hamlyn Heights
08.2021 - Current

High School Diploma -

Diversitat, Geelong

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