Matt McCallum
Ocean Grove,VIC
Summary
Dynamic professional with extensive experience in business management and project coordination, notably at Click On Glass. Proven track record in logistics management and staff mentoring, driving operational efficiency and enhancing customer satisfaction. Adept at problem-solving and delivering high-quality results in fast-paced environments, ensuring successful project outcomes and client relationships. Energetic Handyman with broad range of maintenance and repair skills. Identified clients' needs quickly to complete tasks. Commended for excellent customer service skills.
Overview
38
38
years of professional experience
Work History
Handyman maintenance
Bellarine One-Stop Handyman
Geelong VIC 3220, VIC
06.2023 - Current
- Performed general repairs on residential and commercial properties for diverse clients.
- Assisted customers in selecting appropriate materials for various home improvement projects.
- Collaborated with clients to determine project requirements and timelines for completion.
- Utilized hand tools and power tools safely to execute various repair tasks efficiently.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Caulked windowsills, bathtubs, showers and countertops to prevent water damage.
- Repaired plumbing problems such as leaking pipes, clogged drains and malfunctioning toilets.
- Installed window treatments, doors, locksets, shelves and other fixtures.
- Replaced faulty door handles, hinges and locks.
- Performed basic carpentry work such as building, assembling, repairing furniture and cabinets.
- Collaborated with facility managers to coordinate larger repairs.
- Constructed outdoor decks using treated lumber.
Company Director
Click On Glass
01.2013 - Current
- Supply product and installation education to the clients.
- Facilitate the logistics of importing product form international suppliers.
- Managed relationships with vendors, suppliers and other external partners to ensure cost-effective operations.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Met deadlines while maintaining high-quality deliverables.
Executive Sales Manager - Project Manager
Melbourne Glass Group
01.2015 - 01.2019
- Organized meetings, conferences and seminars.
- Provided leadership and direction to staff to ensure organizational efficiency and effectiveness.
- Transferred my industry knowledge and connections to help start up new company.
- Prepared staff work schedules and assigned specific duties.
Sales Manager
Elite Glass Solutions
01.1998 - 01.2015
- Started company from the ground up and eventually employing up to 15 staff members.
- Facilitated the import process from international suppliers.
- Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.
- Formulated long-term objectives while managing day-to-day operations.
- Managed multiple projects simultaneously while staying within deadlines.
- Negotiated contracts with vendors, suppliers, customers, and partners effectively.
- Mentored and coached staff members, enabling them to reach their highest potentials.
- Organized resources efficiently to maximize productivity and minimize costs.
- Monitored customer feedback regularly to improve customer experience.
- Spearheaded new business development initiatives that drove revenue growth.
- Prepared staff work schedules and assigned specific duties.
Leading Hand Frameless Shower Screen Installer
Regency
01.1996 - 01.1999
- Company Overview: At the time I was at Regency we were the largest shower screen and robe installation company in Melbourne.
- My role was the leading frameless shower screen installer for mostly the top end market in Melbourne.
- It's here that I learned the skill of working with high end builders, architects, and clients.
- Learning that quality workmanship opens doors to more work opportunities.
- Built strong relationships with customers through exceptional service.
- At the time I was at Regency we were the largest shower screen and robe installation company in Melbourne.
Apprentice Glazier
Ian Robertson Glazing
02.1995 - 10.1995
- Manufactured and installed aluminium windows.
- General glazing.
- Excelled in working independently or collaboratively with teams to complete tasks efficiently.
- Trained apprentices on proper techniques used in electrical installations and repairs.
01.1988 - 01.1992
- My role at this company was to perform the most common glazing skills which included reglazing all types of domestic and commercial windows.
- Repairing shower screens and windows.
- Replaced broken or cracked window panes quickly and efficiently.
- Utilized power saws, drills and other hand tools to remove old windowpanes prior to replacement.
- Demonstrated excellent problem-solving skills when dealing with difficult installations or challenging customer requests.
Education
Apprentice Glazier -
Ian Robertson Glazing
10.1995
01.1992
Skills
- Business management
- Job quoting
- Site management
- Operations oversight
- Human resources
- Problem solving
- Logistics management
- Quality assurance
- Staff mentoring
- Project coordination
- Time management
References
References available upon request
Locations
Geelong Regions, VIC
Timeline
Handyman maintenance
Bellarine One-Stop Handyman
06.2023 - Current
Executive Sales Manager - Project Manager
Melbourne Glass Group
01.2015 - 01.2019
Company Director
Click On Glass
01.2013 - Current
Sales Manager
Elite Glass Solutions
01.1998 - 01.2015
Leading Hand Frameless Shower Screen Installer
Regency
01.1996 - 01.1999
Apprentice Glazier
Ian Robertson Glazing
02.1995 - 10.1995
01.1988 - 01.1992
Apprentice Glazier -
Ian Robertson Glazing