Summary
Overview
Work History
Education
Languages
References
Timeline
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Matt McClure

Canberra,ACT

Summary

An accomplished hotelier and current General Manager, with a strong focus on results and over a decade of progressive leadership experience in the luxury hospitality sector.


Demonstrates expertise in managing key hotel operations, including Food and Beverage, Front Office, Accommodation, Reservations, and Facilities.
Proven track record of delivering exceptional results, including success in LQA audits, a nomination for the Rising Star Award in the Pacific Region, measurable improvements in employee engagement scores, and the development of profitable F&B concepts within a five-star environment.


Highly skilled in building strong relationships with hotel owners and stakeholders, fostering trust, transparency, and strategic alignment to drive mutual success.


Holds WSET Level 2 certification and a Diploma in Business Management, highlighting a continued commitment to excellence and professional development.

Overview

10
10
years of professional experience

Work History

General Manager

Peppers Gallery - Accor
Canberra, ACT
12.2024 - Current
  • Overseeing and fully responsible for the overall operation of a hotel and restaurant, with approximately $7 million in annual revenue.
  • Implemented cost-saving initiatives, resulting in improved budget adherence, and optimized resource allocation.
  • Drove a high-performance culture throughout the hotel by ensuring the right team members were in the right roles, recruiting high-performing individuals with the expertise to deliver results, reflected in significant improvements in guest satisfaction metrics.
  • Increased RPS by 5% and improved service scores by 15%, reflecting a strong commitment to service excellence.
  • Spearheaded the development of new processes that streamlined workflows and reduced lead times.
  • Managed budget planning, forecasting, and financial reporting, ensuring financial targets were consistently met, and often exceeded.
  • Worked closely with the hotel owner to strengthen owner relations, building a strong, collaborative partnership.
  • Maintained a strong retention and recovery rate of 50%, demonstrating a proactive approach to guest satisfaction and issue resolution.
  • Leading the transformation of the onsite Italian restaurant, including a full rebranding of the look and feel, the introduction of new staff uniforms, updates to the wine list, and a complete overhaul of the food offering.
  • Implemented comprehensive cost controls and a full staff training program to support the repositioning of the restaurant, and drive long-term profitability.
  • Analysed market trends to inform strategic decision-making and drive competitive advantage, showing clear improvements on STR metrics.

Director of Operations

Pullman Bunker Bay - Accor
Dunsborough, Australia
03.2023 - 11.2024
  • Directly responsible for the effective management of operational departments, including Food and Beverage, Spa, Rooms Division, and Facilities, with a revenue of approximately $21 million.
  • Collaborating with the Body Corporate to meet requirements under the Caretakers Agreement, and working with the Council of Owners to get approval for necessary works to maintain the property to a five-star standard.
  • Writing and submitting an award for the Perth Tourism Awards, which resulted in achieving Gold Status at the Tourism WA Awards for 5-Star Hotel and Business Events Hotel.
  • Lead and manage a dynamic team of up to 140 Heartists, fostering a collaborative and high-performance work environment.
  • Strategically driving incremental revenue across all departments, implementing effective initiatives to enhance overall profitability, particularly in F&B, which increased by 180% YoY, and Vie Spa, which increased by 87% YoY.
  • Redefining the Vie Spa concept to ensure consistent spa returns, increasing revenue by 50% year over year.
  • Develop a clear strategy for loyalty, exceeding the signup target by 30%.
  • Collaborate closely with individual villa owners and the strata to ensure their satisfaction and alignment with the hotel's operational standards.
  • Work actively with local communities to enhance the hotel's reputation and establish positive relationships in the surrounding area.
  • I represented the General Manager in their absence.

Interim General Manager

Ibis - Accor
Gosford, Australia
06.2024 - 07.2024
  • Managed all aspects of hotel operations, ensuring seamless daily functions and delivering exceptional guest experiences.
  • Maintained direct communication with the hotel owner, ensuring that all procedures and processes were effectively monitored, documented, and reported.
  • Completed all month-end financial and operational procedures, while developing new Standard Operating Procedures to assist the incoming General Manager.
  • Enhanced operational efficiency by optimizing workflow processes and ensuring full compliance with health and safety standards.
  • Delivered detailed performance reports to the owner, covering financial results, operational challenges, and guest satisfaction metrics.
  • Analysed key performance indicators and implemented corrective measures to address any identified issues and improve overall hotel performance.

Director of Operations

Montenotte Hotel
Cork, Ireland
02.2022 - 03.2023
  • Company Overview: Cork, Ireland
  • Spearhead all revenue-generating departments, with a particular emphasis on supporting F&B Management, Reservations, Reception, Room Service, Housekeeping, and Kitchen.
  • Oversee the security of the property, collaborating with external vendors to maintain the asset to the highest standards.
  • Act as the Chairman for the hotel's Health and Safety committee, ensuring compliance and overseeing all functions and events.
  • Plan, run, and manage large functions and corporate events, utilising Revinate for guest satisfaction analysis.
  • Collaborate with the GM and HR Director for the implementation of quality systems across the hotel.
  • Coordinate and prepare yearly budgets, providing variance analysis on actuals vs budget.
  • Oversee daily staffing levels while monitoring and maintaining service delivery to an LQA standard. Delivering a score of 92 points.
  • Cork, Ireland

Director of Operations

Lyrath Hotel
Kilkenny, Ireland
11.2021 - 02.2022
  • Company Overview: Kilkenny, Ireland
  • Managed the day-to-day operation of the 195-acre estate, reporting directly to the General Manager.
  • Led all operational employees and held responsibility for P&L's for all operational departments.
  • Curated and developed new concepts to drive incremental revenue.
  • Developed, implemented, and managed SOPs throughout all operations.
  • Responded to guest complaints and developed meaningful relationships with repeat guests.
  • Left the position due to relocation challenges.
  • Kilkenny, Ireland

Operations Manager

Sofitel - Accor
Queenstown, New Zealand
09.2020 - 11.2021
  • Oversaw all aspects of hotel operations, including coaching, leading, recruitment, and financial management.
  • Motivated, trained, and coached a team of up to thirty people, ensuring alignment and collaboration.
  • Managed labor costs, beverage costs, and all aspects of the P&L within Front Office and F&B, ensuring cost-effectiveness and operating within forecast and budget.
  • Represented the General Manager in their absence, meeting with loyalty members to ensure we accommodated to all of their needs and achieving RPS and NPS targets.
  • Worked with the Executive Chef to ensure correct menu pricing and margin achievement.
  • Forecasted for both departments on a monthly basis, working off a benchmark of 5% accuracy.
  • Collaborated with commercial partners to ensure the business received the best pricing and commissions for excursions.

Food and Beverage Manager

Sofitel - Accor
Queenstown, New Zealand
03.2019 - 09.2020
  • Managed a unique food and beverage department, banqueting operation, and a state-of-the-art cocktail bar.
  • Implemented a quality training program, reducing staff turnover and improving employee engagement by 27% YoY.
  • Cost-controlled the department effectively, actively managing beverage cost, labor costs, and other variable purchase costs.
  • Achieved 78% of KPIs in 2020, ensuring high standards of food and beverage quality, service, and marketing.
  • Coached and mentored junior ambassadors, contributing to their progression within the hospitality industry.
  • Served as the departmental representative for workplace health and safety.

Restaurant and Banqueting Manager

Killarney Hotels
Killarney, Ireland
04.2018 - 12.2018
  • Company Overview: Killarney, Ireland
  • Managed a high-volume restaurant with 200 seats and a banqueting operation for up to 350 guests.
  • Improved all controllable costs, maximizing financial performance.
  • Effectively developed, managed, and led the restaurant and banqueting teams to provide excellent service.
  • Rebranded the casual-dining restaurant after an 18-month refurbishment.
  • Worked with the Executive Chef to devise new menus and revamped the restaurant marketing strategy, resulting in 25% sales growth.
  • Improved efficiency, sequence of service, order expediting, and table-turn round times in the Grill Restaurant.
  • Killarney, Ireland

Hotel Beverage Manager

Galgorm Spa and Golf Resort
Galgorm, Ireland
10.2016 - 04.2018
  • Company Overview: Galgorm, Ireland
  • Recognized for contributions towards winning multiple awards, including Ireland's Best Dining Experience, Best Gin Bar, and Best Hotel Restaurant.
  • Responsible for the creation, design, implementation, and management of a new state-of-the-art Gin Bar.
  • Designed an award-winning cocktail menu for Ireland's largest Gin Bar, focusing on locally produced Irish spirits.
  • Planned and managed a Gin-based major event at Galgorm Golf Club during a major golf championship sponsored by Galgorm Spa and Resort.
  • Managed a high-volume operation with two award-winning restaurants and an acclaimed cocktail bar.
  • Generated higher average spend per guest and visitor by training employees on suggestive up-selling techniques.
  • Galgorm, Ireland

Lobby Bar and Rooftop Manager

InterContinental Hotels
Sydney, Australia
10.2015 - 10.2016
  • Company Overview: Sydney, Australia
  • Managed a highly skilled team in a casual lounge environment specializing in gin-based cocktails, afternoon tea, and a rooftop bar overlooking Sydney Harbour.
  • Worked with the bar team to design and implement new cocktail menus.
  • Achieved stock level improvements through staff retraining and negotiation with suppliers for better offers.
  • Initiated marketing concepts to drive revenue, including afternoon tea concepts, live entertainment, and private events on the rooftop bar.
  • Increased the number of rooftop events by 20% through a successful marketing campaign with Aperol.
  • Sydney, Australia

Education

Diploma - Business Management

Northern Regional College
Northern Ireland

Languages

English

References

References available upon request.

Timeline

General Manager

Peppers Gallery - Accor
12.2024 - Current

Interim General Manager

Ibis - Accor
06.2024 - 07.2024

Director of Operations

Pullman Bunker Bay - Accor
03.2023 - 11.2024

Director of Operations

Montenotte Hotel
02.2022 - 03.2023

Director of Operations

Lyrath Hotel
11.2021 - 02.2022

Operations Manager

Sofitel - Accor
09.2020 - 11.2021

Food and Beverage Manager

Sofitel - Accor
03.2019 - 09.2020

Restaurant and Banqueting Manager

Killarney Hotels
04.2018 - 12.2018

Hotel Beverage Manager

Galgorm Spa and Golf Resort
10.2016 - 04.2018

Lobby Bar and Rooftop Manager

InterContinental Hotels
10.2015 - 10.2016

Diploma - Business Management

Northern Regional College

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