Summary
Overview
Work History
Education
Skills
Certification
Avid car enthusiast
Timeline
Generic

Matt Munro

Midland,WA

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Hoseco
06.2022 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Headed up all front counter interactions and sales.
  • Overhauled and increased FoH sales.
  • Dealt with majority of all purchasing, sales and quoting.
  • Always put the customer first.
  • Also consistently helped with picking/packing, building and assembling hydraulic and industrial hoses, in-depth knowledge of hydraulic and industrial hose and fittings.

Customer Service Representative

Ninja Syndicate
10.2021 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • This was a working from home role, and as such, I was required to be able to stay on task and work independently.

Call Center Agent

TSA Group
06.2021 - 08.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Service Technician

ActivTec Solutions
03.2019 - 05.2021
  • Diagnosed and troubleshot problems, repairing, and restoring health care equipment to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Performed routine preventative maintenance across multiple Hospitals and Nursing homes across the state.

Education

High School Diploma -

Swan View Senior High School
Swan View, WA
11.2017

Skills

  • POS Systems and Ordering Platforms
  • Quoting, Purchasing and Sales
  • Forklift Operating
  • Cutting, Assembling and Crimping hose
  • Goods inwards/Goods outwards
  • Customer Interaction
  • Extremely proficient with customer relations and liaising

Certification

Certificate II in Sport and Recreation

Working with Children (EXPIRED)

Police Clearance

LF License (Forklift)

First-Aid Certificate (EXPIRED)

C-Class Drivers License (Full, no provisional)

  • Certified CSO, Hoseco - 2022-2023

Avid car enthusiast

Big enthusiast on most things car, especially the Japanese scene, and always driven to learn more. I drive a 2011 Subaru WRX which has been my dream car since I was about 13 years old, love to work on it at any chance I get.

Timeline

Customer Service Officer

Hoseco
06.2022 - 08.2023

Customer Service Representative

Ninja Syndicate
10.2021 - 05.2022

Call Center Agent

TSA Group
06.2021 - 08.2021

Service Technician

ActivTec Solutions
03.2019 - 05.2021

High School Diploma -

Swan View Senior High School

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Matt Munro