Matt Tandon
Summary
Proven Senior Account Manager with 9+ years of experience driving revenue growth, renewals, and client retention in SaaS and technology. Most recently at 1Breadcrumb, a construction tech start-up, I managed $3.5M+ in annual renewals, achieved a 90%+ renewal rate, and delivered consistent 10%+ uplifts while reducing churn. Known for building scalable renewal processes, executing QBRs with C-suite clients, and uncovering cross-sell and upsell opportunities. Previous success includes exceeding MRR targets at Lightspeed Commerce, leading global accounts at Whisbi Technologies, and delivering $1M+ ERP sales revenue via partners at MYOB.
Overview
11
11
years of professional experience
Work History
Senior Account Manager – Renewals
1Breadcrumb (Construction Tech)
11.2024 - Current
- Managed end-to-end renewals across Enterprise, Mid-Market, and Emerging segments, covering $3.5M+ in annual revenue.
- Achieved a renewal rate consistently above 90%, while driving month-on-month improvements in reducing churn.
- Designed and implemented the company's first structured renewal process, improving efficiency and standardising practices across teams.
- Facilitated Quarterly Business Reviews (QBRs) with Customer Success Managers to align stakeholders and uncover upsell/cross-sell opportunities.
- Delivered average 10% uplift on renewals, including successfully phasing out historical discounts and resetting customer expectations.
Growth Account Manager
Lightspeed Commerce
02.2022 - 10.2024
- Consistent Performer: Met company's increasing MRR targets consistently and being one of the top performers in the team, achieving an average of $5000 USD added MRR.
- Payment Solutions: One of the core members driving the payment solution initiative of the company achieving an average of 120% since the start of the project.
- Achieved Year on Year growth of close to 15%.
- Consistently met all monetary and non-monetary KPI's of the company.
- Client Retention: Coordinated account activities between clients and internal departments such as CSMs to identify accounts at risk and prevent churn.
- Product Demos: Hosting product demos wherever needed to expedite uptake of the upgraded platforms.
Business Owner, Realtor
04.2021 - 06.2022
- I started my own business selling real estate specializing in vertical living selling apartments in Auckland Central.
- Collaborated with established agents in the industry resulting in securing 7 listings in the first.
- Sold 4 freehold listings within 3 months of securing them.
- Exited real estate as a result of COVID-19 and its on-going impact on the property market.
Key Account Manager
Whisbi Technologies
08.2019 - 03.2021
- Client on-boarding and successful implementation of our services in the project timeline.
- Hosting Bi-weekly catch ups, Quarterly business reviews (QBRs) and Innovation workshops for product updates.
- Creating case studies of existing clients to record the learning and setbacks.
- Acting as the advisor to the client at every stage of the customer journey providing best practices to achieve desired results.
- Cross Sell and Account Renewal.
Partner Account Manager
MYOB
04.2017 - 12.2018
- Working with the partners selling ERP solutions generating an annual revenue of over $1 million.
- Bi-weekly catch ups with the partners for updates on existing opportunities and addressing any concerns.
- Reporting to the senior management on Sales forecast on a weekly basis.
- Connector between the partners and the internal teams for any tech related concerns.
- Worked to represent the company in a positive and enthusiastic manner.
Sales Consultant
MYOB
01.2016 - 04.2017
- B2B selling (SaaS) of Commercial applications such as Accounting and Payroll solutions to Small and Medium businesses.
- Achieving monthly sales target of selling 40 subscriptions to existing and new client base.
- Achieved a positive quarterly growth of close to 10%.
- Promoted to Account Manager based on results.
Account Manager
OptimizerHQ
09.2014 - 12.2015
- On-boarding new clients in a timely manner.
- Ensuring the accounts go active as per the advised time-frames.
- Cross selling to existing accounts and their renewals.
- Brought forth empathy and a constant consideration of the perspective of colleagues and business partners.
Education
MBA -
Auckland University of Technology
07.2014
Bachelor of Commerce - undefined
Panjab University
06.2009
Skills
- Account management
- Renewals
- Revenue generation
- Contract negotiation
- Customer relations
- Project management
- Upselling
Hobbies and Interests
Travelling, Swimming, Reading, Keeping fit!
Timeline
Senior Account Manager – Renewals
1Breadcrumb (Construction Tech)
11.2024 - Current
Growth Account Manager
Lightspeed Commerce
02.2022 - 10.2024
Business Owner, Realtor
04.2021 - 06.2022
Key Account Manager
Whisbi Technologies
08.2019 - 03.2021
Partner Account Manager
MYOB
04.2017 - 12.2018
Sales Consultant
MYOB
01.2016 - 04.2017
Account Manager
OptimizerHQ
09.2014 - 12.2015
Bachelor of Commerce - undefined
Panjab University
MBA -
Auckland University of Technology