Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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Matt Templeton

Melbourne,VIC

Summary

Accomplished Retail Store Manager with a proven track record in surpassing KPIs through exceptional team training and development. Skilled in relationship building and strategic thinking, consistently enhancing team productivity and sales performance. Demonstrates a strong multi-tasking ability and goal-oriented approach, ensuring high levels of customer satisfaction and loyalty.

Overview

12
12
years of professional experience

Work History

Part-time, Key Holder

Icebreaker
08.2023 - Current
  • Manages on Sunday and Monday ensuring team are supported and surpassing company standards in store target and KPI's.
  • Working with management team in developing systems resulting in increased customer satisfaction and loyalty improving revenue by 30% on LY for this current year.
  • Oversaw store operations including cash handling process and inventory management to streamline and increase accuracy.
  • Exceeded personal budgets and KIP's by developing strong relationships with customers resulting in being consistently the top sales person across the entire company.

Menswear Fashion Stylist

Freelance
01.2022 - Current
  • Collaborated with designers and photographers to create direction and concepts for fashion shows, editorials and commercial advertisements.
  • Organised and liaised with model agencies to ensure model castings and fittings done prior to call time.
  • Styled looks for all images with a creative eye and knowledge of current trends.
  • Coordinated with designers on sourcing of garments, resolving any issues around deliveries and returns with clarity and calmness .
  • Managed large number of interns and volunteers on location maintaining high standards of work.
  • Coordinated pack downs and bump outs ensuring completion in timely manner.

Part Time - Team Member

Mulberry, Chadstone
11.2022 - 07.2023
  • Greeted and offered each customer a luxury service and excelled in product knowledge in order to convert walk in's and boost sales.
  • Meet sales targets by developing professional relationships with customers to increase loyalty, retention and rapport.
  • Brilliant at customer relationship management with the ability to understand customer needs and deliver personalised service.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Reconciled daily sales transactions to balance and log day-to-day finances with excel, word and outlook.
  • Supported management with ideas and collaborated on improvements to meet bossiness needs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Retail Store Manager Merrel/Saucony

Accent Group, South Wharf
05.2019 - 08.2022
  • Built talented and valuable team through outstanding mentoring, coaching and teaching skills
  • Trained team members in successful strategies to surpass KPI's and sales targets vs other stores
  • Offered above and beyond assistance to customers, assessing needs with advanced level of product knowledge and sales service
  • Created and maintained weekly and monthly schedules to keep coverage and service in line with sales demands, reducing wages to sales
  • Supervised and effectively trained all employees to above company standards and increased productivity per hour in personal sales and KPI's
  • Created weekly store and team performance spreadsheets to increase sales, productivity and team development focusing around key KPI's
  • Proficient in completing performance and disciplinary reviews

Assistant Store Manager

Rockport Emporium, True Alliance
08.2018 - 05.2019

Retail Sales Assistant

UGG, Emporium, True Alliance
10.2015 - 11.2018

Retail Sales Assistant

Jack London
01.2014 - 06.2015

Assistant Store Manager

SABA, Chatswood Chase, Apparel Group
03.2013 - 01.2014

Education

Diploma of Business

National Training
Melbourne, VIC
12.2025

Advanced Certificate in Styling

Australian Style Institute
Melbourne, Vic
12.2021

Diploma in Fashion Design

Massey University
Wellington, New Zealand
12.2010

Skills

  • Relationship building
  • Detail oriented
  • Strategic thinker
  • Strong multi-tasking
  • Team management
  • Decision-making skills
  • Team leadership
  • Goal oriented
  • Team training and development
  • Dependable and reliable

Accomplishments

    Massey University, winner of the fabric warehouse award for design and innovation. - Awarded for my major project in my final year of university.

    New Zealand Fashion Week competition – finalist for “new talent” competition in styling. - Finalist for a photo-shoot styled for the magazine 1am.

References

references on request

Timeline

Part-time, Key Holder

Icebreaker
08.2023 - Current

Part Time - Team Member

Mulberry, Chadstone
11.2022 - 07.2023

Menswear Fashion Stylist

Freelance
01.2022 - Current

Retail Store Manager Merrel/Saucony

Accent Group, South Wharf
05.2019 - 08.2022

Assistant Store Manager

Rockport Emporium, True Alliance
08.2018 - 05.2019

Retail Sales Assistant

UGG, Emporium, True Alliance
10.2015 - 11.2018

Retail Sales Assistant

Jack London
01.2014 - 06.2015

Assistant Store Manager

SABA, Chatswood Chase, Apparel Group
03.2013 - 01.2014

Diploma of Business

National Training

Advanced Certificate in Styling

Australian Style Institute

Diploma in Fashion Design

Massey University

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Matt Templeton