Mattanaporn Ruangpongsiri (Mindy)
Loganholme,QLD
Summary
Proven Account Receivable Officer with a track record of enhancing efficiency and reducing risk at Flight Centre Group. Skilled in account reconciliation and tax preparation, I excel in leadership and quick problem-solving, ensuring customer satisfaction and team cohesion. Achieved significant improvements in financial reporting accuracy and customer dispute resolution.
Overview
8
8
years of professional experience
Work History
Account Receivable Officer (SME)
Flight Centre Group
Brisbane, QLD
01.2022 - Current
- Analyzed customer account activity, identified trends and recommended improvements to improve efficiency and reduce risk.
- Reconciled discrepancies between accounts receivable ledger and general ledger accounts.
- Responded to customer complaints concerning billing errors or questions promptly and professionally.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Trained new team members on processes, tools, and company policies to ensure smooth onboarding.
- Acted as the main point of contact for escalated issues, ensuring the timely resolution of problems while the team leader is away.
Assistant Tax Accountant (As Subcontractor)
Business Activity Statement Services Ltd
Southport, QLD
01.2021 - Current
- Maximized tax refunds by striving to obtain taxable income, deductible expenses and allowance details.
- Provided advice on strategies to reduce overall tax liability for clients.
- Prepared final returns for filing with appropriate taxing authorities within deadlines.
- Prepared and filed taxes for individuals, corporations, and other entities.
- Posted financial data in Excel spreadsheets and managed inventory.
- Supported efficient accounting operations with high-quality administrative support.
AR and AP Officer (As Internship)
Mantra on Salt Beach Kingscliff
Kingscliff, NSW
01.2021 - 01.2022
- Generate and send invoices to customers for products or services.
- Monitor and follow up on overdue invoices.
- Contact customers via email, phone, or mail to request payments.
- Prepare aged receivables reports, detailing outstanding payments.
- Receive, verify, and process invoices from vendors, and suppliers.
- Ensure invoices match purchase orders, and delivery receipts before processing for payment.
Guest Service Agent
Mantra on Salt Beach Kingscliff
Kingscliff, NSW
01.2021 - 01.2022
- Handle check-ins, check-outs, and room assignments efficiently.
- Address and resolve guest inquiries, complaints, and requests promptly.
- Manage room reservations and cancellations using the hotel’s booking system.
- Answer phone calls and emails, provide necessary information, and transfer to relevant departments as needed.
- Process payments via cash, credit cards, or other methods. Maintain accurate billing information, and handle cash register duties.
- Manage multiple tasks, and prioritize effectively in a fast-paced environment.
Bookkeeping & Waitress
Hot Wok Thai Restaurant
Cabarita Beach, Australia
01.2017 - 01.2018
- Keeping track of all financial transactions, such as purchases, sales, payments, and receipts.
- Ensuring that bank statements and financial records match and resolving discrepancies.
- Handling employee payments, taxes, and benefits.
- Preparing reports like balance sheets, income statements, and cash flow statements.
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders.
- Delivering a memorable dining experience by resolving all customer issues promptly.
Education
Bachelor of Accounting -
Southern Cross University
Gold Coast10.2020
Diploma of Business -
Southern Cross University
Gold Coast06.2018
Certificate III in Accounts Administration -
Kingscliff TAFE
NSW12.2016
Certificate III in Advanced English for Further Study -
Kingscliff TAFE
NSW12.2016
High School Education -
Auckland House School
India06-2015
Skills
- Attention to Detail
- Customer Services
- Team Player
- Account reconciliation
- Financial Report
- Payroll
- Leadership Skills
- Excellent communication
- Quick problem-solving skills
- Time management
- Tax preparation
Accomplishments
- Award of Excellence student in English Course
Timeline
Account Receivable Officer (SME)
Flight Centre Group
01.2022 - Current
Assistant Tax Accountant (As Subcontractor)
Business Activity Statement Services Ltd
01.2021 - Current
AR and AP Officer (As Internship)
Mantra on Salt Beach Kingscliff
01.2021 - 01.2022
Guest Service Agent
Mantra on Salt Beach Kingscliff
01.2021 - 01.2022
Bookkeeping & Waitress
Hot Wok Thai Restaurant
01.2017 - 01.2018
Bachelor of Accounting -
Southern Cross University
Diploma of Business -
Southern Cross University
Certificate III in Accounts Administration -
Kingscliff TAFE
Certificate III in Advanced English for Further Study -
Kingscliff TAFE
High School Education -
Auckland House School
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