Matteo Arcidiacono
Catania
Summary
Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic and more than 10 years of related experience. Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business. Organized waiter experienced in gourmet restaurant environments. Track record of contributing to customer satisfaction, business operations and team needs.
Overview
8
8
years of professional experience
Work History
FOH Supervisor
Grill Americano
2023.03 - 2024.03
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Ensured compliance with local health regulations by maintaining high standards of cleanliness throughout the front-of-house area.
- Collaborated with the kitchen team to address any concerns or issues promptly, enhancing overall restaurant quality.
Section Waiter and Food Runner
LOCALE Noosa
2022.06 - 2022.11
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to the restaurant''s overall positive reputation through consistently delivering excellent service, leading to increased customer referrals and word-of-mouth recommendations.
- Developed strong product knowledge of menu offerings to provide informed recommendations on dishes according to guests'' preferences or dietary restrictions.
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Maximized table turnover rates by managing reservations effectively and seating walk-in guests promptly during busy hours.
- Maintained a clean and organized dining area for guests'' comfort and enjoyment.
Kitchen Hand
Bellissimo Coffee
2021.07 - 2022.05
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Food Waiter
La Perla Nera Srl
2018.11 - 2019.06
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits
- Used cash registers and credit card machines to cash out customers
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Waiter
Al Vicolo Pizza&Vino
2017.11 - 2018.08
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Head Waiter
Premiata Drogheria Santocchini
2016.11 - 2017.10
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
- Loaded trays with accessories, including eating utensils, napkins and condiments.
Head Waiter
Romano Palace Luxury Hotel
2016.06 - 2016.10
- Assisted with various banquet food stations, set up and service to multiple dining
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma - Tourism and Travel Management
ISTITUTO DI ISTRUZIONE SUPERIORE ENRICO DE NICOLA
San Giovanni La Punta, Sicilia07.2015
Skills
- High-volume dining
- Order accuracy
- Dining area cleanliness
- Guest relations
- Menu presentation
- Tableside service
- Wine service
- Staff Motivation
- Food Safety Compliance
- Training and mentoring
- Quality Control
- Staff Supervision
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
FOH Supervisor
Grill Americano
2023.03 - 2024.03
Section Waiter and Food Runner
LOCALE Noosa
2022.06 - 2022.11
Kitchen Hand
Bellissimo Coffee
2021.07 - 2022.05
Food Waiter
La Perla Nera Srl
2018.11 - 2019.06
Waiter
Al Vicolo Pizza&Vino
2017.11 - 2018.08
Head Waiter
Premiata Drogheria Santocchini
2016.11 - 2017.10
Head Waiter
Romano Palace Luxury Hotel
2016.06 - 2016.10
High School Diploma - Tourism and Travel Management
ISTITUTO DI ISTRUZIONE SUPERIORE ENRICO DE NICOLA
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