Summary
Overview
Work History
Education
Skills
Vocational Interests
Telephone
Personal Information
Courses Attended And Achievements
Timeline
Generic

Matteo Basso

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

26
26
years of professional experience

Work History

Business Development Manager - National Home Builders

The Laminex Group
11.2023 - Current
  • Company Overview: Laminex Australia is the leading marketer, distributor and manufacturer of decorative surfaces throughout Australia
  • We produce a complete and varied range for both residential and commercial spaces through our brands Formica, Laminex and essastone
  • Laminex offers a select range of products to provide solutions for almost every wall-panelling requirement
  • Specializing in bathroom, kitchen, laundry and beautiful splashbacks for your kitchen or shower wall lining
  • Laminex Australia has been voted the “Top Trusted Brand for Laminates, Solid Surfaces & Veneers” by Australia's building and architecture professionals in 2015, Infolink Building Products News and Architecture & Design
  • The primary focus and purpose are to drive primary demand opportunities through our National Residential Category and develop deep relationships and grow share of wallet utilising new product development which is in line with our National Sales and Activation plan
  • Manage and facilitate the relationships and contractual obligations for the major National Builder accounts with multi state footprints (Top 20 accounts)
  • Contribute to the development and implementation of the segment sales strategy, tactics, and activations
  • Drive leadership in true business development
  • Adding value to both new business and increasing “share of build” with existing builders
  • Maintain and manage SOW through SFDC for HIA Top 100 builders
  • Mentoring and leading the state specification managers/residential in line with the state sales managers with key initiatives and National residential strategic National targets
  • Best practice leader for account management process and business development
  • Sales activations
  • Development + implementation of existing and new initiatives and tools
  • Salesforce champion for BAP dashboard and HIA Top 100 maintenance
  • Contribute to the input of assumptions that drive demand for the HIA TOP 100 Builders and support the state leads in the IBP process
  • Forge stronger relationships with key personal (internal & External) and gain a better understanding of the National new Residential Builder segment and identify gaps of opportunity to increase share of wallet and maintain current customer base
  • Execute key strategic objectives in market and assisting the state sales managers and Specification managers residential team to focus on key growth opportunities
  • Recognized as an expert in the new Residential Builder Segment with high level of understanding and has developed a strong internal and external network
  • Laminex Australia is the leading marketer, distributor and manufacturer of decorative surfaces throughout Australia
  • We produce a complete and varied range for both residential and commercial spaces through our brands Formica, Laminex and essastone
  • Laminex offers a select range of products to provide solutions for almost every wall-panelling requirement
  • Specializing in bathroom, kitchen, laundry and beautiful splashbacks for your kitchen or shower wall lining
  • Laminex Australia has been voted the “Top Trusted Brand for Laminates, Solid Surfaces & Veneers” by Australia's building and architecture professionals in 2015, Infolink Building Products News and Architecture & Design

Business Development Manager

The Laminex Group
04.2016 - Current
  • Develop and implement strategy to acquire more “A” and “B” class builders/developers aligned with TLG and negotiate mutually beneficial agreements
  • Grow the percentage ratio of TLG decorative products
  • Grow the percentage ratio of TLG trade essentials and structural products
  • Maintain strong relationships and communication with existing client base maximising sales by effective planning, scheduling and implementing account strategies for each account
  • Maximise networking opportunities through association with domestic building industry bodies
  • Track key account customer & project specifications of products from design to eventual sales through key personal
  • Maintain a detailed and accurate database of key accounts
  • Ensure all key account product complaints are dealt with in a timely and efficient manner
  • Contribute to improving the company's overall sales effort by providing feedback of market intelligence
  • Maintain a professional image of TLG with customers and employees
  • High level of negotiation skills

Builders Account Manager

GWA Bathrooms & Kitchens
04.2014 - Current
  • Company Overview: GWA Bathrooms & Kitchens are Australia's foremost designer, manufacturer, importer and distributor of domestic and commercial bathroom and kitchen products
  • The product range includes sanitaryware, tapware, showers, accessories, bathware, stainless steel sinks and laundry tubs
  • GWA Bathroom and Kitchens are at the forefront of product innovation incorporating water saving technology, and is the market leader in water efficient sanitaryware and tapware
  • Planning
  • Business Development
  • Customer Growth
  • Pricing Management
  • Budget Control
  • Risk Management
  • Key Performance Indicators
  • External Relationships
  • Internal Relationships
  • Continuous Improvement
  • Compliance
  • Industry Knowledge
  • Quality Management
  • Policies and Procedures
  • Reporting
  • Additional Duties
  • GWA Bathrooms & Kitchens are Australia's foremost designer, manufacturer, importer and distributor of domestic and commercial bathroom and kitchen products
  • The product range includes sanitaryware, tapware, showers, accessories, bathware, stainless steel sinks and laundry tubs
  • GWA Bathroom and Kitchens are at the forefront of product innovation incorporating water saving technology, and is the market leader in water efficient sanitaryware and tapware

Commercial Projects Account Manager

GWA Bathrooms & Kitchens
04.2012 - Current
  • Planning
  • Business Development
  • Customer Growth
  • Pricing Management
  • Budget Control
  • Risk Management
  • Key Performance Indicators
  • External Relationships
  • Internal Relationships
  • Continuous Improvement
  • Compliance
  • Industry Knowledge
  • Quality Management
  • Policies and Procedures
  • Reporting
  • Additional Duties

Account Manager - Independents

GWA Bathrooms & Kitchens
04.2010 - Current
  • Planning
  • Budget Control
  • Business Development
  • Advertising
  • Pricing Management
  • Key Performance Indicators
  • External and Internal Relationships
  • Continuous Improvement
  • Compliance
  • Industry Knowledge
  • Quality Management
  • Policies and Procedures
  • Reporting
  • Additional Duties
  • Competencies Achieved: Strong Customer Focus, Professional Integrity, Results Orientation, Driving Performance, Commercial Acumen, Problem Solving, Effective Communication

Sales Representative – Distributor Network (Corporate Channel)

GWA International Limited (Caroma Dorf)
04.2008 - Current
  • Promoted to Account Manager Position above

Sales Representative/Merchandiser – Distributor Network

GWA International Limited (Caroma Dorf)
04.2006 - Current
  • Planning
  • Actively promoting the brand
  • Vendor Refill
  • Monitor Merchant / Product Sales Performance
  • Achieve set KPI's
  • Maximise display / showroom exposure
  • Develop sound working relationships
  • Process credits and DCA's
  • Conduct professional product presentations and training sessions
  • Participate in Industry functions
  • Submit monthly report on sales performance and competitor activity
  • Implement and execute Merchant specific strategic sales and promotional plans

Customer Service Representative – Internal

Caroma Industries Limited (Stylus)
04.2003 - 01.2006
  • Customer Service Performance:
  • Effective processing and keying of customer orders
  • Minimisation of sales desk keying errors
  • Effective handling of customer queries
  • Provision of a high standard of professional service to all external and internal customers
  • Development of an effective knowledge of all customer service and sales systems and procedures
  • Development of an effective knowledge of all product and their features and benefits
  • Development of effective knowledge of the merchant client base
  • Maintenance of a clean and tidy work space and general office environment
  • Selected other tasks/priorities as directed by customer service supervisor
  • Coordination:
  • Customer Service staff including Projects Coordination and After Sales and Service Coordinator
  • Warehouse staff
  • Merchant and Projects Division sales staff
  • Warehouse Operation:
  • Adherence to Occupational Health and Safety policies and procedures when visiting the warehouse
  • Development of an effective knowledge of warehouse operations
  • Maintenance:
  • Desk top PC's and other company assets in accordance with relevant company policy
  • Adequate Client Records
  • Team oriented approach and positive attitude

Customer Service Officer – Internal

Caroma Industries Limited (Caroma)
01.2000 - 01.2003
  • Customer Service Performance:
  • Effective processing and keying of customer orders
  • Minimisation of sales desk keying errors
  • Effective handling of customer queries
  • Provision of a high standard of professional service to all external and internal customers
  • Development of an effective knowledge of all customer service and sales systems and procedures
  • Development of an effective knowledge of all product and their features and benefits
  • Development of effective knowledge of the merchant client base
  • Maintenance of a clean and tidy work space and general office environment
  • Selected other tasks/priorities as directed by customer service supervisor
  • Coordination:
  • Customer Service staff including Projects Coordination and After Sales and Service Coordinator
  • Warehouse staff
  • Merchant and Projects Division sales staff
  • Warehouse Operation:
  • Adherence to Occupational Health and Safety policies and procedures when visiting the warehouse
  • Development of an effective knowledge of warehouse operations
  • Maintenance:
  • Desk top PC's and other company assets in accordance with relevant company policy
  • Adequate Client Records
  • Team oriented approach and positive attitude

Freight Service Officer

Ansett Air Freight
10.1999 - 11.1999
  • Unloading / Loading freight
  • Sorting freight
  • Scanning and processing of freight
  • Working in a team environment
  • Ensuring Depot is clean
  • Fork-lift driver
  • Assisting senior driver
  • Work rotating split shift (AM and PM shifts)

Temporary Internal Sales Consultant

Ansett Air Freight
08.1999 - 09.1999
  • Demonstrated sales ability
  • Telephone marketing
  • Quotations
  • Maintenance of existing client base
  • Highly developed communication skills
  • Generation of new business
  • Achieve pre-determined revenue budgets

Education

Diploma of Business - Develop a Media Plan, Develop an Advertising Strategy and Brief, Develop and Implement a Business Plan, Human Resources, Implement and Monitor Marketing Activities, Manage Projects, Manage Recruitment and Selection Processes, Manage Risk

01.2011

Certificate II in Business Management - Communication in the Workplace, Deliver a Service to Customers, Organise and complete daily work activities, Work Efficiently with others, Business assessment, Process work information, Business Technology

Ashley Institute of Training
01.2004

Building & Construction -

Newport College of TAFE
01.1992

Certificate of Occupational Studies - Building & Construction, Communications, Problem Solving, Career Planning, Computer Studies, Introduction to Plastering, Preparation & Planning, Introduction to Scaffolding

Melbourne College of Decoration
01.1992

Art & Design -

Box Hill Tafe
01.1990

VCE Year 12 -

Darebin Parklands Secondary School
01.1989

HSC Year 11 -

Thornbury High School
01.1988

Skills

  • Team Management
  • Collaborative Teamwork
  • Customer relations
  • Transportation management

Vocational Interests

  • Art & Design
  • Building and Construction
  • Sports and Fitness
  • Cycling – Road and Mountain Bike Riding
  • Traveling
  • Gourmet Food
  • Gardening

Telephone

03 9489 4611

Personal Information

Date of Birth: 01/11/72

Courses Attended And Achievements

  • 2011, Diploma of Business, Develop a Media Plan, Develop an Advertising Strategy and Brief, Develop and Implement a Business Plan, Human Resources, Implement and Monitor Marketing Activities, Manage Projects, Manage Recruitment and Selection Processes, Manage Risk
  • 2008, Business Excellence Nominee Award
  • 2007, JSA Workshop, High Performance Selling, Territory Account Management
  • 2006, Computer Training Courses, Excel, Word, Power Point, Lotus Notes
  • 2004, Certificate II in Business Management, Ashley Institute of Training, Communication in the Workplace, Deliver a Service to Customers, Organise and complete daily work activities, Work Efficiently with others, Business assessment, Process work information, Business Technology
  • 2003, Fork-lift License, O.H.S Certificate Australia, LF (Fork-lift Truck Operation), LO (Order Picking Fork-lift Operation)

Timeline

Business Development Manager - National Home Builders

The Laminex Group
11.2023 - Current

Business Development Manager

The Laminex Group
04.2016 - Current

Builders Account Manager

GWA Bathrooms & Kitchens
04.2014 - Current

Commercial Projects Account Manager

GWA Bathrooms & Kitchens
04.2012 - Current

Account Manager - Independents

GWA Bathrooms & Kitchens
04.2010 - Current

Sales Representative – Distributor Network (Corporate Channel)

GWA International Limited (Caroma Dorf)
04.2008 - Current

Sales Representative/Merchandiser – Distributor Network

GWA International Limited (Caroma Dorf)
04.2006 - Current

Customer Service Representative – Internal

Caroma Industries Limited (Stylus)
04.2003 - 01.2006

Customer Service Officer – Internal

Caroma Industries Limited (Caroma)
01.2000 - 01.2003

Freight Service Officer

Ansett Air Freight
10.1999 - 11.1999

Temporary Internal Sales Consultant

Ansett Air Freight
08.1999 - 09.1999

Certificate II in Business Management - Communication in the Workplace, Deliver a Service to Customers, Organise and complete daily work activities, Work Efficiently with others, Business assessment, Process work information, Business Technology

Ashley Institute of Training

Building & Construction -

Newport College of TAFE

Certificate of Occupational Studies - Building & Construction, Communications, Problem Solving, Career Planning, Computer Studies, Introduction to Plastering, Preparation & Planning, Introduction to Scaffolding

Melbourne College of Decoration

Art & Design -

Box Hill Tafe

VCE Year 12 -

Darebin Parklands Secondary School

HSC Year 11 -

Thornbury High School

Diploma of Business - Develop a Media Plan, Develop an Advertising Strategy and Brief, Develop and Implement a Business Plan, Human Resources, Implement and Monitor Marketing Activities, Manage Projects, Manage Recruitment and Selection Processes, Manage Risk

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Matteo Basso