Matteo D'Ippolito
Oxenford,QLD
Summary
Hard and efficient worker, with team working and problem solving skills, great adaptive capacity. Taking care of one's image and that of the company.
Overview
9
9
years of professional experience
Work History
Scaffold Truck Driver & Store
R&P Srls
Italy
08.2025 - 03.2026
- Operated commercial vehicles to transport goods safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of driving hours and deliveries to meet regulatory standards.
- Communicated effectively with dispatchers to coordinate timely pickups and deliveries.
- Assisted in loading and unloading cargo, ensuring secure transport throughout trips.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Waitstaff Manager
Farina Pick Your Kind
Roma, Italy
01.2025 - 08.2025
- Supervised waitstaff, ensuring adherence to service standards and operational protocols.
- Trained and mentored new employees on menu knowledge and customer service techniques.
- Resolved customer complaints promptly, improving satisfaction and retention rates.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation quality.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
Cashier Manager
Tonnarello
Rome, Italy
09.2023 - 12.2024
- Supervised daily cash handling procedures, ensuring accuracy and adherence to company policies.
- Trained and mentored new cashiers on point-of-sale systems and customer service protocols.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Analyzed sales trends to inform staffing decisions and improve operational efficiency.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Restaurant Waiter
Nannarella
Rome, Italy
09.2022 - 09.2023
- Provided exceptional customer service by attentively addressing guest needs and preferences.
- Managed order accuracy while efficiently processing requests during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Trained new team members on restaurant protocols and service techniques to enhance performance.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming environment.
- Developed strong relationships with regular patrons, enhancing overall customer loyalty and satisfaction.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Gold Valuer
ORO Facile
Roma; Italy
10.2021 - 08.2022
- Assessed gold purity using advanced testing equipment and techniques.
- Provided accurate valuations of gold items for customer transactions.
- Streamlined appraisal processes to enhance efficiency and reduce turnaround time.
- Conducted market research to stay updated on gold pricing and demand fluctuations.
- Enhanced valuation accuracy by conducting thorough research and analysis of gold items.
Barista
Touch Srls
Milan, Italy
10.2017 - 12.2019
- Prepared high-quality beverages using espresso machines and grinders.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
- Trained new staff on beverage preparation techniques and customer interaction protocols.
- Managed inventory levels, ensuring timely restocking of supplies and equipment maintenance.
- Implemented efficient workflow processes to streamline daily operations during peak hours.
- Resolved customer complaints promptly, fostering a positive atmosphere in the café environment.
- Collaborated with team members to create seasonal menu items based on customer preferences.
- Maintained a clean and organized workspace for optimal productivity and safety.
Seller
Eden Viaggi
Santo Domingo, Dominican Republic
05.2017 - 09.2017
- Developed tailored travel packages to meet diverse client needs.
- Led sales initiatives that enhanced customer engagement and loyalty.
Seller
Eden Viaggi
Sharm El Sheik, Egypt
11.2016 - 03.2017
- Analyzed market trends to identify opportunities for new offerings.
- Collaborated with marketing teams to create promotional materials and campaigns.
- Fostered strong relationships with clients to ensure repeat business and referrals.
Education
ITI Giulio Cesare
Cassino, RM09-2015
Skills
- Strong work ethic
- Self-motivation and discipline
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Languages
English
Professional Working
Spanish
Professional Working
Italian
Native or Bilingual
Timeline
Scaffold Truck Driver & Store
R&P Srls
08.2025 - 03.2026
Waitstaff Manager
Farina Pick Your Kind
01.2025 - 08.2025
Cashier Manager
Tonnarello
09.2023 - 12.2024
Restaurant Waiter
Nannarella
09.2022 - 09.2023
Gold Valuer
ORO Facile
10.2021 - 08.2022
Barista
Touch Srls
10.2017 - 12.2019
Seller
Eden Viaggi
05.2017 - 09.2017
Seller
Eden Viaggi
11.2016 - 03.2017
ITI Giulio Cesare