Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matteo D'Ippolito

Oxenford,QLD

Summary

Hard and efficient worker, with team working and problem solving skills, great adaptive capacity. Taking care of one's image and that of the company.

Overview

9
9
years of professional experience

Work History

Scaffold Truck Driver & Store

R&P Srls
Italy
08.2025 - 03.2026
  • Operated commercial vehicles to transport goods safely and efficiently.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Maintained accurate logs of driving hours and deliveries to meet regulatory standards.
  • Communicated effectively with dispatchers to coordinate timely pickups and deliveries.
  • Assisted in loading and unloading cargo, ensuring secure transport throughout trips.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Waitstaff Manager

Farina Pick Your Kind
Roma, Italy
01.2025 - 08.2025
  • Supervised waitstaff, ensuring adherence to service standards and operational protocols.
  • Trained and mentored new employees on menu knowledge and customer service techniques.
  • Resolved customer complaints promptly, improving satisfaction and retention rates.
  • Collaborated with kitchen staff to ensure timely meal preparation and presentation quality.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.

Cashier Manager

Tonnarello
Rome, Italy
09.2023 - 12.2024
  • Supervised daily cash handling procedures, ensuring accuracy and adherence to company policies.
  • Trained and mentored new cashiers on point-of-sale systems and customer service protocols.
  • Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
  • Analyzed sales trends to inform staffing decisions and improve operational efficiency.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.

Restaurant Waiter

Nannarella
Rome, Italy
09.2022 - 09.2023
  • Provided exceptional customer service by attentively addressing guest needs and preferences.
  • Managed order accuracy while efficiently processing requests during peak hours.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
  • Trained new team members on restaurant protocols and service techniques to enhance performance.
  • Maintained cleanliness and organization of dining areas, contributing to a welcoming environment.
  • Developed strong relationships with regular patrons, enhancing overall customer loyalty and satisfaction.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Gold Valuer

ORO Facile
Roma; Italy
10.2021 - 08.2022
  • Assessed gold purity using advanced testing equipment and techniques.
  • Provided accurate valuations of gold items for customer transactions.
  • Streamlined appraisal processes to enhance efficiency and reduce turnaround time.
  • Conducted market research to stay updated on gold pricing and demand fluctuations.
  • Enhanced valuation accuracy by conducting thorough research and analysis of gold items.

Barista

Touch Srls
Milan, Italy
10.2017 - 12.2019
  • Prepared high-quality beverages using espresso machines and grinders.
  • Provided exceptional customer service, enhancing customer satisfaction and loyalty.
  • Maintained cleanliness and organization of work areas to ensure compliance with health standards.
  • Trained new staff on beverage preparation techniques and customer interaction protocols.
  • Managed inventory levels, ensuring timely restocking of supplies and equipment maintenance.
  • Implemented efficient workflow processes to streamline daily operations during peak hours.
  • Resolved customer complaints promptly, fostering a positive atmosphere in the café environment.
  • Collaborated with team members to create seasonal menu items based on customer preferences.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Seller

Eden Viaggi
Santo Domingo, Dominican Republic
05.2017 - 09.2017
  • Developed tailored travel packages to meet diverse client needs.
  • Led sales initiatives that enhanced customer engagement and loyalty.

Seller

Eden Viaggi
Sharm El Sheik, Egypt
11.2016 - 03.2017
  • Analyzed market trends to identify opportunities for new offerings.
  • Collaborated with marketing teams to create promotional materials and campaigns.
  • Fostered strong relationships with clients to ensure repeat business and referrals.

Education

ITI Giulio Cesare
Cassino, RM
09-2015

Skills

  • Strong work ethic
  • Self-motivation and discipline
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail

Languages

English
Professional Working
Spanish
Professional Working
Italian
Native or Bilingual

Timeline

Scaffold Truck Driver & Store

R&P Srls
08.2025 - 03.2026

Waitstaff Manager

Farina Pick Your Kind
01.2025 - 08.2025

Cashier Manager

Tonnarello
09.2023 - 12.2024

Restaurant Waiter

Nannarella
09.2022 - 09.2023

Gold Valuer

ORO Facile
10.2021 - 08.2022

Barista

Touch Srls
10.2017 - 12.2019

Seller

Eden Viaggi
05.2017 - 09.2017

Seller

Eden Viaggi
11.2016 - 03.2017

ITI Giulio Cesare
Matteo D'Ippolito