Matteo Murone
Summary
Hardworking employee enthusiastic about learning, Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Strong leader and problem-solver dedicated to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Calcio Club
12.2019 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Podcast Host
The Almost Made It Podcast
05.2019 - Current
- Developed and maintained strong relationships with guests for compelling interviews and conversations.
- Received positive feedback from both guests and listeners alike.
- Improved audience retention by consistently delivering informative, entertaining, and thought-provoking content.
- Crafted engaging show notes to accompany each episode release, providing additional context and resources for listeners.
- Managed social media accounts to promote new episodes and engage with the podcast community effectively.
- Curated diverse perspectives through guest selection fostering inclusive discussions.
- Increased podcast listenership by establishing a consistent, high-quality production schedule.
- Enhanced listener engagement by incorporating creative storytelling and audio techniques into podcast episodes.
Delivery Driver
DHL Express,Team Global Express,Ontime,Dynamic
02.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Expedited deliveries to meet customer deadlines and requirements.
Victory Gym Manager
Victory Gym
04.2017 - 11.2021
- Managed store inventory and stock levels to maintain availability of products.
- Managed the team to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw supply restocking, area cleaning, and product organization.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
EXAM INVIGILATAOR
University Of Melbourne
11.2016 - 11.2020
- Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
- Ensured exam integrity by meticulously monitoring student behaviour during test sessions.
- Maintained accurate records of exam attendance, documenting any absences or discrepancies in accordance with established protocol.
- Conducted thorough inspections of examination rooms before and after tests, identifying potential security breaches or instances of cheating.
- Managed unexpected situations during exams calmly and effectively, resolving issues quickly without disrupting the testing process for other students.
- Contributed to a positive testing atmosphere by remaining approachable and professional at all times while maintaining strict adherence to exam protocols.
Retail Sales Associate
GNC Live Well
05.2017 - 10.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Catholic Regional College
Keilor North, VIC01.2014
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Attention to Detail
- Positive Attitude
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Phone Etiquette
- Goal-Oriented
Certification
- Victorian Certificate of Applied Learning (2014)
- Certificate IV in Community Recreation (2014)
Accomplishments
- Clubs played at:
- 2013-Current Pascoe Vale Under 21s
- 2012-Northcote City- Under 18As- Runners up Central North Champions
- 2011- Northcote City Under 15As- Central North Zone Champions
- Under 15A Champions
- 2011 Northcote City Under 18As- Runners up Central North Champions (played for both teams, 15As and 18As)
- 2010- Brunswick Zebras- Under 15A
- 2009- Moreland City under 13As-North Region- Junior Champions
- 2008- Avondale Heights under 12 B
- Summer League/VCL
- Summer League- 2008/2009 North West Wonderers- Under 13s Champions
- Victorian Champion League-2009/2010 North West Wonderers - Under 14s
- Selected to trial for Victorian State Team 2010
- Victorian Champions League-2010/2011- North West Wonderers- Under 15s Premiers
- Academies
- Alan Davidson- AD Pathways- 2009- April 2013
- Genova Soccer Academy 2016
- Overseas Tournaments
- 2010- Borneo Cup, Malaysia – Under 14 Champions – Alan Davidson AD Pathways
- 2013- Ferenc Puskas Cup- Budapest, Hungary- Alan Davidson- Melbourne Football Club
- Other competitions:
- 2010- Peninsula Cup- Brunswick Zebras- Under 15 Champions
- 2011- Hellenic Cup- Northcote City under 15s - Champions
- 2011- Condello Cup- Northcote City- Under 15s- Champions
- 2011- Manchester Unite Cup-Under 15 Victorian State Finalists
- 2013- Moreland Cup- Under 21s- Pascoe Vale (Seniors Tournament)
- Trials:
- 2015- trialed with Pescara Primavera
- 2015- trialed with S.S. Chieti Calcio
- 2015-2017- I lived in Italy alone to pursue my dream of becoming a professional Soccer player. I grew up fast and matured as a person and experienced many amazing things along the way.
Languages
English
Italian
Extra Curricular Experiences
- Community Service at a nursing home
- Work Experience at Digi tech electronics
References
- Anthony Lucia, Victory Gym Owner, 0425 733 493, victorygym@live.com.au
- Joanne Gerace, Director & Co Owner of Cherrylane, 0409 966 570, joanne@cherrylaneaust.com
- Noelia Fiocca, Senior Operations Officer, 0407 454 538, Noelia.Fiocca@unimelb.edu
Timeline
Sales Representative
Calcio Club
12.2019 - Current
Podcast Host
The Almost Made It Podcast
05.2019 - Current
Delivery Driver
DHL Express,Team Global Express,Ontime,Dynamic
02.2019 - Current
Retail Sales Associate
GNC Live Well
05.2017 - 10.2018
Victory Gym Manager
Victory Gym
04.2017 - 11.2021
EXAM INVIGILATAOR
University Of Melbourne
11.2016 - 11.2020
High School Diploma -
Catholic Regional College
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