Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matteo Romeo

Edge Hill,QLD

Summary

I have shown expertise in quality service as well as customer loyalty programs, honed at I Saponari Restaurant in Italy, where I significantly increased sales through effective upselling and fostered strong customer relationships. I demonstrated excellence in team collaboration and order management, consistently enhancing dining experiences and boosting walk-in business.

Overview

1
1
year of professional experience
8
8
years of post-secondary education

Work History

Restaurant Waiter

I Saponari Restaurant
05.2024 - 10.2024
  • Cultivated warm relationships with all patrons, and fostered relationships with regular customers
  • Quickly reset and cleaned tables after customers to ensure speedy turnaround and guest flow.
  • Consistently kept a clean and tidy work area to allow for effective and well-managed workspace
  • Answered customers' questions, recommended popular items, and recorded order information.
  • Remained calm and poised when dealing with challenging situations and always maintained professionalism.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Sushi Clerk

Gohan Sushi
07.2023 - 11.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs in a timely manner, while always remaining professional.
  • Consistently kept a calm demeanor while problem solving and ensuring customer satisfaction at every step.

Education

High School Diploma -

Ettore Majorana
Italy
01.2019 - 12.2024

No Degree -

Cairns State High School
Australia
01.2022 - 12.2023

Skills

  • Quality Service
  • Exemplary Customer Service
  • Teamwork
  • Independence
  • Sales and Upselling
  • Taking of Orders
  • Order Management
  • Sale and Service of Alchoholic Beverages
  • Table Setting
  • Moderate Cleaning Experience

Languages

Italian
English

Timeline

Restaurant Waiter

I Saponari Restaurant
05.2024 - 10.2024

Sushi Clerk

Gohan Sushi
07.2023 - 11.2023

No Degree -

Cairns State High School
01.2022 - 12.2023

High School Diploma -

Ettore Majorana
01.2019 - 12.2024

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Matteo Romeo