Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Matthew Adams

Woodend,QLD

Summary

Customer service skills and relationship-building strengths. Dedicated to providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Friendly Team Member with reputation for exceeding all performance benchmarks. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments. Possesses gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Part Time Retail Assistant

BCF
10.2015 - Current
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Assisted customers by answering questions and fulfilling requests
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Used POS system to process sales, returns, online orders and gift card activations.

Cashier

Woolworths
09.2012 - 09.2017
  • Educated customers on promotions to enhance sales
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Assisted customers with special services, account updates and promotional options
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Checked prices for customers and processed items sold by scanning barcodes
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Processed POS transactions, including cash and credit purchases or refunds
  • Counted cash in register drawer at beginning and end of shift
  • Reviewed weekly sales circulars and monitored price changes.

Kitchenhand

Raceview Tavern
02.2016 - 07.2016
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
  • Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas
  • Ensured proper handling and preservation methods while packaging and storing food products
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy
  • Sanitized dining ware and kitchen equipment according to health code standards
  • Checked pantry multiple times per shift and restocked it whenever food items were running low
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
  • Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Education

St Augustine's College
Springfield, QLD
2013

Skills

  • Retail transactions processing
  • POS systems
  • Communication skills
  • Store opening and closing
  • Stocking and replenishing
  • Motivated team player
  • Upselling techniques
  • POS systems knowledge
  • Training and development
  • Food safety measures
  • Conflict Resolution
  • Time Management
  • Verbal Communication
  • Critical Thinking
  • Grooming support

References

  • Max Coombe, 0448 511 403, Trainer & Education Lead - Aus & NZ, Visy
  • Bec Thorne, 0481 122 549, Becthorne79@gmail.com, Assistant Manager, BCF Ipswich

Certification

  • Open Drivers License
  • Forklift License
  • Boat/Jetski License
  • Blue Card
  • First Aid & CPR
  • Certificate II Hospitality
  • Certificate II Business Management
  • Certificate III Warehouse Operations
  • Barista Certificate

Timeline

Kitchenhand

Raceview Tavern
02.2016 - 07.2016

Part Time Retail Assistant

BCF
10.2015 - Current

Cashier

Woolworths
09.2012 - 09.2017

St Augustine's College

Similar Profiles

CREATE PROFILE
Matthew Adams