Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Matthew Allanson

Tarnook,Vic

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Shop Manager

North East Exhaust & Brake Specialists
01.2021 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

National Customer Service Manager

Pro-ex Automotive / SWD Australia
10.2001 - 11.2021
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

High School Diploma -

Ballam Park Secondary College
Frankston East, VIC
11.1996

Skills

  • Budget Adherence
  • Employee Scheduling
  • Consultative Sales
  • Employee Management
  • Customer Service
  • Staff Recruitment
  • Invoicing
  • Sales analysis
  • Problem solving
  • Product knowledge
  • Inventory management
  • Technical troubleshooting

Additional Information

Employment References :

Mr Rob Spilken

CEO / Managing Director / Owner

Pro-Ex Automotive

0417 588 667

Mr Ernie Albon

Sales Manager

SWD Australia

0410 545 687

Timeline

Shop Manager

North East Exhaust & Brake Specialists
01.2021 - Current

National Customer Service Manager

Pro-ex Automotive / SWD Australia
10.2001 - 11.2021

High School Diploma -

Ballam Park Secondary College
Matthew Allanson