Matthew Allen
CLAREMONT MEADOWS,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Sales Manager
GAAM Emergency Products
CLAREMONT MEADOWS, NSW
01.2022 - Current
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Assisted fellow mechanics when necessary during complex repairs.
Service Manager
Hatz Australia
Smithfeild , NSW
01.2003 - 01.2022
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Tested components with appropriate instruments to ensure proper operation.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Maintained accurate records of work performed in accordance with company standards.
- Consulted with customers regarding service options available based upon their needs.
- Assisted fellow mechanics when necessary during complex repairs.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Monitored shop equipment to maintain safe working condition.
- Kept detailed records of repairs, labor involved and parts used.
Education
Automotive Mechanics
Wetherill Park Tafe
Wetherill Park03-2007
Skills
- Sales Tracking
- National account management
- Sales Planning
- Sales Reporting
- Territory sales management
- Order Management
- Staff Supervision
- Customer Service Management
- Relationship Building
- Workplace Safety
- Inventory Management
- Quality Control
- Time Management
- Technical Support
- Mechanical Diagnostics
- Welding
- Team Player
Timeline
Sales Manager
GAAM Emergency Products
01.2022 - Current
Service Manager
Hatz Australia
01.2003 - 01.2022
Automotive Mechanics
Wetherill Park Tafe
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