Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Egberts

FLAGSTONE,QLD

Summary

Expert retail sales professional offering 9 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

7
7
years of professional experience

Work History

Retail

Cash Converters
08.2021 - Current
  • Established relationships with key retail accounts.
  • Cultivated relationships with key decision makers in leading retail chain accounts, achieving sustainable partnerships with retail buyers.
  • Recommended retail products for at-home use.
  • Promoted products to increase retail sales.
  • Tagged and prepared new merchandise for retail sales.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained new personnel regarding company operations, policies and services.

Retail

First Choice
04.2017 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.

Education

High School Diploma -

Bundaberg State High School
Bundaberg, QLD
11.2013

Skills

  • Retail Management

  • Retail Accounting

  • Retail experience

  • Retail services

  • Retail Security

  • Retail Merchandising

  • Retail knowledge

  • Retail Floor Stocking

  • Excellent Customer Service

Timeline

Retail

Cash Converters
08.2021 - Current

Retail

First Choice
04.2017 - 04.2020

High School Diploma -

Bundaberg State High School

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Matthew Egberts