MATTHEW BAINES
Lightsview
Summary
Energetic and results-driven sales professional with a strong background in customer service and product knowledge across retail and trade environments. Proven ability to build rapport quickly, understand customer needs, and drive sales through genuine engagement and solution-focused recommendations. Confident communicator and persuasive team player with a strong work ethic, consistently achieving KPIs and contributing to business growth. Highly adaptable, motivated by challenges, and passionate about delivering exceptional service in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Assisted Sales
Total Tools
Adelaide
02.2025 - Current
- Assisted customers in selecting tools suitable for their trade or DIY projects
- Maintained up-to-date product knowledge and advised customers accordingly
- Replenished and organized stock, maintaining a clean and efficient workspace
- Processed transactions and worked collaboratively with the retail team
Trade Assistant
FAST Electrical
01.2022 - Current
- Assisted in the delivery of residential electrical upgrades and full home installations, ensuring work was completed to high quality and safety standards
- Communicated effectively with clients on-site to clarify project requirements, provide updates, and ensure satisfaction with work progress
- Collaborated with electricians and other trades to meet tight project deadlines while maintaining a clean and organised work environment
- Prepared job sites by setting up tools, equipment, and materials, helping ensure efficient workflow throughout each stage of the project
- Interpreted plans and supported installations in accordance with Australian electrical standards and safety protocols
Electrical Apprentice
STAR Electrical
Adelaide
01.2022 - 06.2024
- Reading and interpreting building plans for electrical installations
- Worked across residential and commercial construction sites
- Liaised with customers and suppliers, meeting tight deadlines
- Maintained high standards in safety procedures and compliance
Trade Assistant
Adelaide Electrical Services
01.2020 - 07.2023
- Contributed to commercial installs at projects like 300 Wakefield Hospital, Sora on Pirie, Plain Jane Adelaide, and more
- Supported team leaders and adhered to site safety protocols
Barista
CIBO Café
Tea Tree Plaza
01.2021 - 01.2023
- Delivered friendly customer service
- Processed payments accurately and efficiently
- Handled food and beverage preparation safely
Education
Temple College -
Temple College
Mile End01.2023
White Card - Construction Induction
01.2021
Certificate II - Electrotechnology
PEER
Albert Park01.2021
Skills
- Customer Relationship Building
- Product Knowledge & Demonstration
- Upselling & Cross-Selling Techniques
- Point-of-Sale (POS) System Proficiency
- Hitting & Exceeding Sales Targets
- Active Listening & Needs-Based Selling
- Conflict Resolution & Objection Handling
- Merchandising & Stock Presentation
- Inventory & Stock Management
- Clear & Professional Communication
- Team Collaboration in Fast-Paced Environments
- Time Management & Task Prioritisation
References
- Vincenzo Dimasi, STAR Electrical, Tradesman, 0449 211 634
- Emmanuel Vanlente, FAST Electrical, Owner, 0403 378 123
- Philip Murry, Alfred James Funeral Homes, General Manager, 0419 411 933
Timeline
Assisted Sales
Total Tools
02.2025 - Current
Trade Assistant
FAST Electrical
01.2022 - Current
Electrical Apprentice
STAR Electrical
01.2022 - 06.2024
Barista
CIBO Café
01.2021 - 01.2023
Trade Assistant
Adelaide Electrical Services
01.2020 - 07.2023
Temple College -
Temple College
White Card - Construction Induction
Certificate II - Electrotechnology
PEER
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