Matthew Ball
Cairns ,QLD
Summary
Accomplished Grocery Manager with a proven track record at Woolworths Group, enhancing store performance through innovative merchandising and efficient inventory coordination. Skilled in fostering teamwork and customer satisfaction, significantly reducing waste and controlling shrinkage. Excels in verbal communication and customer service management, ensuring a high level of service and support.
Overview
13
13
years of professional experience
Work History
Grocery Manager
Woolworths Group
05.2023 - Current
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
Assistant Store Manager Relief
Woolworths Group
11.2022 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
Grocery Manager
Woolworths Group
09.2011 - 11.2022
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Education
High School Diploma -
Trinity Bay State High School
Manunda, QLD11.2008
Skills
Coordination of inventory
Customer service and assistance
Verbal and written communication
Customer Service Management
Training and mentoring
Complaint Handling
Interpersonal and written communication
Time Management
Attention to Detail
Timeline
Grocery Manager
Woolworths Group
05.2023 - Current
Assistant Store Manager Relief
Woolworths Group
11.2022 - 05.2023
Grocery Manager
Woolworths Group
09.2011 - 11.2022
High School Diploma -
Trinity Bay State High School
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