Matthew Bell
Cheltenham
Summary
Adept at delivering exceptional customer service, I honed my skills at Woolworths Group, focusing on resolving issues with professionalism and enhancing customer experiences. A reliable team player, I'm committed to continuous learning and adept in managing operations to boost satisfaction and revenue. My approach combines strong interpersonal abilities with effective problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service
Woolworths Group
10.2022 - Current
- Enhanced customer service skills across organization with targeted training programs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed daily operations for better customer service and increased revenue.
- Enhanced visitor experience by providing friendly and informative customer service.
- Resolved customer service issues related to pricing or discounts.
- Provided excellent customer service, addressing member needs promptly and courteously.
- Directed cleaning, restocking, and customer service activities.
- Resolved customer service issues with timely and professional resolutions.
- Delivered excellent customer service by addressing inquiries promptly and courteously.
Education
VCE - Year 12
Parkdale Secondary College
Parkdale, VIC11.2024
Skills
Delivers exceptional customer service and understanding
Team player
Committed to learning new skills
Reliable and timely
Work experience
Work experience at BMW Brighton gaining skills in customer service and management.
Works at Big Bold and Bloody funny - photography and videography promotional work and customer service.
Referees
Mr Lucas Vogt
E- lucas.vogt@education.vic.gov.au
M- 0414 242 274
Mr Rob Routley
M- 0405 617 704
Timeline
Customer Service
Woolworths Group
10.2022 - Current
VCE - Year 12
Parkdale Secondary College
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