Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies and Interests
Selfdescription - Summary
Personal Information
Certification
Timeline
Generic

Matthew Bloomer

Mount Cotton,Qld

Summary

Adept at fostering customer relationships and excelling in workplace safety, I spearheaded store management at Williams Shoes, enhancing team performance. Co-managing Orange Pulp, I expanded our presence in local venues. Skilled in fraud prevention and investigative techniques, my background merges meticulous oversight with dynamic team leadership. My time as a Bank teller taught me resilience and helped developed my skills in customer service and increased my knowledge in financial scams and fraud. When i worked in Contact Centre I also spent time working on lodging disputes for members as well.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Employee

Williams Shoes
Victoria Point, Australia
01.2020 - 05.2023
  • I enjoy my job there and am extremely confident when serving and helping customers
  • Williams also requires us to do additional online training based on workplace safety and customer instore experience which I excel in
  • Williams has also required me to travel between stores to fill in for staff which is something I have been more than happy to do and have always enjoyed making new friendships at each store I have worked at
  • From the beginning of January 2023 to the end of January I have also been required to step up as our store manager was sent to work at another store
  • This required me to learn how to manage and run a store by myself and learn how to run a team

Band Member

Orange Pulp
Brisbane , Qld
04.2019 - Current
  • I also co-manage a band established by myself and my mates in 2020
  • This role has required me to not only take on the responsibility of showing up to our rehearsals but also requires me to make connections with local pubs and taverns such as the Sands Hotel Cleveland and Cleveland Taverns and organize times for us to go play sets for them
  • I also have been required to organize band merchandise and also our bands financials

Contact Centre Sales

HPC
Toowoomba, QLD
02.2023 - 12.2023
  • Developed strategies for improving customer experience, resolving complaints, and increasing customer satisfaction scores.
  • Analyzed call center data to identify areas of improvement in service delivery and productivity.
  • Maintained a high level of professionalism among team members while providing guidance on how to handle challenging customer interactions.
  • Conducted regular team meetings to discuss progress, successes, challenges, and opportunities for growth.
  • Drafted dispute investigation reports containing a summary of the dispute and findings.

Senior Member Experience Officer

HPC
Beenleigh , QLD
12.2023 - Current
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Performed cash handling duties including counting currency, coins and checks.
  • Educated customers about different types of banking services available at the branch.

Education

Cleveland District State High School
Qld, Australia

Skills

  • Procedure review
  • Fraud prevention
  • Risk level determination
  • Transaction review
  • Transaction monitoring
  • Fraud identification
  • Banking operations
  • Investigative techniques
  • Customer relationship development
  • Strong sense of banking ethics

Accomplishments

  • 2017
  • Principal’s Merit Award
  • Rising Star Award for Music
  • 2018
  • 2019
  • April Community Spirit Award
  • 2022, Outstanding Contribution to Music

References

  • Sarah Simpson, 0492 871 332, Branch Manager Heritage Bank Beenleigh
  • Nicole Beam, 0409 278 643, Area Branch Manager Heritage Bank South Brisbane Gold Coast

Hobbies and Interests

  • Gigging musician
  • Performing in front of crowds
  • Supporting myself as a young musician

Selfdescription - Summary

Hard worker and dedicated person. Received local community spirit award in April 2019. Strives to present oneself well and achieve good results at school.

Personal Information

  • Age: 20
  • Date of Birth: 08/27/04

Certification

Certificate Two in General Advice

Timeline

Senior Member Experience Officer

HPC
12.2023 - Current

Contact Centre Sales

HPC
02.2023 - 12.2023

Employee

Williams Shoes
01.2020 - 05.2023

Band Member

Orange Pulp
04.2019 - Current

Cleveland District State High School

Similar Profiles

CREATE PROFILE
Matthew Bloomer