Matthew Bouldin
Googong,NSW
Summary
Compassionate and dedicated to helping work-based individuals in need of mental health support. Developing providing patient-centred care and evidence-based interventions. Possess a deep understanding of mental health and behavioural sciences with ability to apply knowledge to assist individuals in managing mental health challenges.
Experienced in team management, resolving disputes, training staff and overseeing operations to ensure high productivity and employee job satisfaction.
Overview
6
6
years of professional experience
Work History
Supervisor - Online Team Operations
Woolworths
03.2022 - Current
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed performance reviews for up to 25 employees, analysing individual employee achievements and overall trends in workforce execution metrics.
Online Personal Shopper
Woolworths
04.2020 - 03.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorised store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed orders prior to pick up for accuracy and purchase-by dates.
Restaurant Team Member
The Jerra Chinese Restaurant
05.2018 - 10.2020
- Greeted customers pleasantly and resolved queries.
- Maintained presentable appearance to meet restaurant standards.
- Monitored food quality and freshness.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Applied food handling techniques to prepare food and ingredients.
- Trained new employees by demonstrating tasks and coaching.
- Stock control and monitoring.
Education
Bachelor of Science - Psychology
University of Canberra
Canberra, ACT03.2024
Working With Vulnerable People Card
ACT Government03.2023
Construction Induction White Card
ACT Government11.2020
Burgmann Anglican School
Gungahlin, ACT11.2019
Skills
- Staff Education and Training
- Report Preparation
- Performance Improvement
- Team Management
- Mental Health Support
- Counselling
- Microsoft Office application suite
Additional Information
OzHelp is a Canberra-based NGO which focuses on the support and mental wellbeing of the blue collar industry of Australia. During my placement here, I was able to develop and refine numerous practical skills which relate to the field of psychology and mental health including but not limited to:
- Health screening
- Professional self-management
- Mental wellbeing workshop development
- Mental wellbeing workshop delivery
- Digital communications (presentation preparation)
- Policy refinement
- Confidential counselling
Timeline
Supervisor - Online Team Operations
Woolworths
03.2022 - Current
Online Personal Shopper
Woolworths
04.2020 - 03.2022
Restaurant Team Member
The Jerra Chinese Restaurant
05.2018 - 10.2020
Bachelor of Science - Psychology
University of Canberra
Working With Vulnerable People Card
Construction Induction White Card
Burgmann Anglican School
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