Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Brand

Bunbury

Summary

Dynamic Store Manager with proven experience in retail management, enhancing customer satisfaction and team performance. Skilled in retail inventory management and team leadership, I successfully trained a team of 6, fostering a collaborative environment. Recognized for resolving customer complaints effectively, ensuring a positive shopping experience and maintaining high operational standards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

Liquorland
01.2022 - 04.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Trained, developed and managed a team of 6 employees.

Store Team Member

BWS
03.2020 - 01.2022
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.

Store Team Member

Star and Garter Hotel
08.2018 - 03.2020
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Serving customers efficiently in a fast paced, drive-through environment.
  • Prepared pallets of stock for wholesale delivery to other businesses.

Night Shift Filler

Caltex Service Station
01.2015 - 07.2018
  • Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
  • Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
  • Proven ability to work autonomously and safely when on shift solo.
  • Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.

Education

High School Diploma -

Karratha Senior High School
Karratha, WA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Store operations
  • Retail inventory management
  • Shift scheduling

Certification

  • Liquor Retail Leaders Course, Liquorland, Leederville

March 2024 — June 2024 Internal leadership course with Liquorland to further improve my skills as a Store Manager

  • Mental Health First Aider, MHFA Australia, Perth

March 2023 12-hour course that teaches skills to provide help for a person who is experiencing a mental health crisis.

  • RSA Certification, Express Online Training

2015

  • Approved Managers Certification, Australian Hotels Association Expiry 2029
  • Forklift Truck Licence, WorkSafe WA

Expiry 2027

Timeline

Store Manager

Liquorland
01.2022 - 04.2025

Store Team Member

BWS
03.2020 - 01.2022

Store Team Member

Star and Garter Hotel
08.2018 - 03.2020

Night Shift Filler

Caltex Service Station
01.2015 - 07.2018

High School Diploma -

Karratha Senior High School

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Matthew Brand