Matthew Briggs
Glenwood
Summary
Dynamic Area Manager with a proven track record at Harris Farm Markets, excelling in staff management and operations. Transformed underperforming teams into high-performing units, enhancing customer satisfaction and retention. Expert in process improvement and team development, leveraging strong leadership skills to achieve company goals and drive profitability.
Overview
28
28
years of professional experience
Work History
Area Manager Butchers
Harris Farm Markets
07.2020 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed and implemented strategies to improve customer service and increase sales.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw budget planning, strategy development, community outreach for organization.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Butcher Manager
Oakhill Gourmet Meats
06.2019 - 06.2020
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Ensured quality control measures were consistently met throughout the butchering process.
- Managed inventory effectively, minimizing waste through proper rotation and storage practices.
- Assisted in training new staff members on cutting techniques, safety protocols, and product knowledge.
- Implemented creative merchandising ideas to attract customers and promote special offers, resulting in increased sales.
Owner Operator
MDA Meat Group
01.2014 - 06.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Butcher Manager
Walkers Meats
01.2008 - 06.2014
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Adhere to safety and cleanliness standards and maintained equipment.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Showcased exceptional knife skills, consistently producing precise cuts of meat according to customer preferences.
- Performed regular equipment maintenance checks, keeping machinery functioning efficiently and safely.
- Increased sales by offering personalized customer service, recommending suitable cuts of meat and sharing recipe ideas.
- Enhanced customer satisfaction by providing expert advice on meat selection and preparation techniques.
- Promoted sustainability by sourcing meats from local farms whenever possible, supporting the community''s economy and environment.
Butcher
Craig Cooks
02.2003 - 01.2008
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Adhere to safety and cleanliness standards and maintained equipment.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Stocked, rotated and priced merchandise to meet store standards.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Showcased exceptional knife skills, consistently producing precise cuts of meat according to customer preferences.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
Apprentice/Butcher
Bob the Butcher
11.1996 - 01.2003
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Estimated requirements and ordered or requisitioned meat supplies to maintain inventory.
- Enhanced customer satisfaction by providing excellent service and product knowledge.
- Assisted head butcher by inspecting deliveries to verify freshness of meats.
- Used cash registers to total sales and collect money from customers.
- Sought opportunities for professional development through attending workshops or engaging in additional training offered by experienced butchers or industry experts.
- Observed and practiced butcher's role in audit and inspection process.
- Weighed, labeled, and priced variety of cuts of meat for on-demand selection.
- Prepared high-quality cuts of meat by following precise cutting techniques and guidelines.
- Performed primary and secondary butchery skills with steak and boning knives, hand saws, cleavers, banding needles to cut meats.
Education
High School Diploma -
Epping Boys High School
Epping, NSW11-1996
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Performance management
- Goals and performance
- Operations
- Staff training and development
- Process improvement
- Customer relationship management
- Staff development
- Quality assurance
- Brainstorming ideas
- Attention to detail
- Leadership skills
- Team leadership
- Strategic planning
Timeline
Area Manager Butchers
Harris Farm Markets
07.2020 - Current
Butcher Manager
Oakhill Gourmet Meats
06.2019 - 06.2020
Owner Operator
MDA Meat Group
01.2014 - 06.2019
Butcher Manager
Walkers Meats
01.2008 - 06.2014
Butcher
Craig Cooks
02.2003 - 01.2008
Apprentice/Butcher
Bob the Butcher
11.1996 - 01.2003
High School Diploma -
Epping Boys High School
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