Matthew Broughton
Leichhardt
Summary
Dynamic manager with a proven track record at Coles Liquorland, excelling in operations management and staff training. Enhanced customer service and optimized inventory processes, leading to improved sales performance. Skilled in complex problem-solving and relationship building, fostering a motivated team environment that drives results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Coles Liqourland
07.2017 - Current
- Supported daily operations by coordinating team tasks and schedules.
- Assisted in training new employees on company policies and procedures.
- Monitored inventory levels to ensure timely restocking of supplies.
- Contributed to team meetings by sharing insights on workflow improvements.
- Handled routine administrative tasks to maintain operational efficiency.
- Maintained accurate records of employee attendance and performance metrics.
Retail Worker
Coles Liqourland
11.2015 - 07.2017
- Supervised daily store operations to ensure efficient workflow and customer service excellence.
- Trained and mentored new staff on product knowledge and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Developed promotional displays to enhance product visibility and drive sales growth.
Education
Bachelor of Business - Business Economics
University of Technology Sydney
Sydney, NSW11-2020
High School Diploma -
Sydney Secondary College
Sydney, NSW11-2015
Skills
- Customer service
- Time management
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Sales techniques
Certification
- RSA Training - Ongoing
- Liqour License - Ongoing
Timeline
Manager
Coles Liqourland
07.2017 - Current
Retail Worker
Coles Liqourland
11.2015 - 07.2017
Bachelor of Business - Business Economics
University of Technology Sydney
High School Diploma -
Sydney Secondary College
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