Matthew Campbell

Being the face of banking and the first point of contact for almost all customers means my role entails.

• Creating a welcoming and amazing banking experience, and environment for every customer.
• Assisting customers with everyday transactions, addressing needs, and resolving issues. Through both physical and digital self-service channels.
• Building a strong rapport with customers to help identify and uncover needs and opportunities, with hopes of creating lasting relationships.
• Connecting customers to specialists who best support their needs.
• Working closely with money from the TCR, ATM, and other self-service machines.

My previous role included tasks such as.

• Directing and supervising a team of up to 12 employees in daily operations, including handovers, opens, and closes.
• Managed resolving customer complaints, concerns, and queries.
• Stock control and rosters.

• Handled cash, cards, gift cards, and coupon transactions for customer purchases.
• Balanced tills daily to ensure there were no discrepancies.
• Greeted customers in a friendly and approachable manner, providing them with great customer service.