Matthew Campbell
Maslin Beach,SA
Summary
Professional with solid background in service desk/warehouse operations, equipped to handle complex issues and provide exceptional customer support. Skilled in troubleshooting, system administration, and customer service, ensuring smooth and efficient resolution of technical problems. Strong focus on team collaboration and adaptability, consistently delivering high-quality results in dynamic environments. Known for reliability, keen problem-solving abilities, and proactive approach.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Service Desk Administrator
Routleys Bathroom Kitchen Laundry
03.2015 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer service and satisfaction by providing timely and effective support.
- Managed on average 30-45 customer interactions a day.
- Escalated complex or high-priority issues to appropriate team members or third-party vendors when necessary for swift resolution efforts.
- Managed inventory levels including undertaking stock take, ordering stock when needed to ensure product availability.
- Conducted periodic audits on orders and quotes.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
- Employed time-management techniques effectively prioritizing daily tasks.
- Built relationships with customers to encourage repeat business.
Warehouse Forklift Operator
Lockharts
2011 - 2012
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Packed items into appropriate containers for shipment.
- Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
- Assisted in operation and maintenance of fruit sorting equipment.
Parts Assembler
SMR
2009 - 2011
- Maintained clean and organized workstation, contributing to a safe and efficient work environment.
- Utilized various hand tools and equipment for precise assembly of intricate components.
- Enhanced production efficiency by assembling parts according to specifications and quality standards.
- Demonstrated adaptability by quickly adjusting to changes in product specifications or assembly methods.
- Collaborated with team members to assemble high-quality products in a timely manner.
Customer Service Representative, Trade Dept
Bunnings Warehouse
2007 - 2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Manoeuvred forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Assisted in stacking the shelves.
Apprentice Plasterer
HIA
2006 - 2007
- Prepared and mixed paste, cement and mortar for projects.
- Applied coats of plaster to interior walls, ceilings and partitions to produce finished surfaces.
- Maintained and cleaned jobsite equipment.
- Fixed sheets of plaster board to housing frames.
- Swept and cleaned job site at the end of every day.
Customer Service Attendant
Bunnings Warehouse
2005 - 2007
- Afterschool nightshift stacking shelves.
- Provided support during peak hours, including operation of the onsite board saw.
Education
Bachelor of Health Science
Endeavour College of Natural Health
Adelaide, SA01-2013
Certificate I -
General Construction Occupational Health And Safety Course
Adelaide01-2006
High School Diploma -
Tatachilla Lutheran College
Adelaide, SASkills
- Sales desk management
- Customer service
- Teamwork and collaboration
- Microsoft Windows, Office & Frameworks
- Reliability
- Time management
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
- Help desk support
- Effective communication
- Decision-making
- Money handling
Certification
- Forklift Licence
- White Card
- Drivers Licence
- RSA
Timeline
Service Desk Administrator
Routleys Bathroom Kitchen Laundry
03.2015 - Current
Warehouse Forklift Operator
Lockharts
2011 - 2012
Parts Assembler
SMR
2009 - 2011
Customer Service Representative, Trade Dept
Bunnings Warehouse
2007 - 2009
Apprentice Plasterer
HIA
2006 - 2007
Customer Service Attendant
Bunnings Warehouse
2005 - 2007
Bachelor of Health Science
Endeavour College of Natural Health
Certificate I -
General Construction Occupational Health And Safety Course
High School Diploma -
Tatachilla Lutheran College
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