Matthew Christie
Brisbane,QLD
Summary
I am a qualified licensed plumber with 25+ years of experience and extensive expertise in drainage and stormwater rebuilds. Proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Strong business management skills complemented by a commitment to safety and mentorship, fostering team productivity and client loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Plumber
Adept Plumbing and Gas
05.2024 - Current
- I have a full understanding of pipe relining technology and am skilled in all areas of maintenance plumbing.
- Maintained high safety standards by conducting regular inspections of equipment and worksites, resulting in reduced accidents and injuries.
- Conducted thorough site assessments to provide accurate estimates for labor costs, materials needed, and project timelines.
- Improved client satisfaction by efficiently diagnosing and resolving complex plumbing issues in residential and commercial settings.
- Enhanced team productivity by providing mentorship and guidance to junior plumbers, leading to increased job performance.
- Established long-term relationships with clients through exceptional customer service, leading to repeat business and referrals.
Network Marketing Professional
Isagenix
02.2014 - Current
- Optimised lead generation processes to expand the company's customer base significantly.
- Delivered engaging presentations showcasing the company's products and services effectively, for people to better understand the wellness benefits of the nutrition products.
Senior Plumber
Jetset Plumbing
02.2017 - 05.2024
- Specialising in drainage jobs, including sewer and stormwater rebuilds for both domestic and commercial residents.
- Experienced in using CCTV cameras and high-pressure water jetters.
- 2020 Plumber of the Year for exceptional service and securing the most contracts
Owner and Operator
Gulchris Pluming and Drainage
03.2006 - 10.2015
- Managed day-to-day business operations; quoting jobs, bookkeeping, organising stock, and overseeing approximately 12 staff.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Liaison with suppliers, construction companies, real estate agents, property managers, and customers.
- Presenting and organising sales events.
Sales Representative Manager
Phenix Jewellery
03.2005 - 03.2008
- Oversaw four sales representatives, approved quotes and claims.
- Liaised with insurance companies, leading sales presentations and product demonstrations, showcasing unique value proposition to potential clients.
- Responsible for quoting the cost of replacement insurance jewellery, arranging appointments for customers, and following the process of claims from appointment to quoting to manufacture to supply.
- Retained key accounts through proactive relationship management and addressing customer concerns promptly.
Skills
- Drainage/stormwater rebuilds
- Customer service
- Business management
- Problem-solving skills
- Conflict management skills
Certification
Queensland Building and Construction Commission (QBCC) Plumbing Licence
Blue Card holder (working with children check)
Construction Industry Safety Induction
Timeline
Senior Plumber
Adept Plumbing and Gas
05.2024 - Current
Senior Plumber
Jetset Plumbing
02.2017 - 05.2024
Network Marketing Professional
Isagenix
02.2014 - Current
Owner and Operator
Gulchris Pluming and Drainage
03.2006 - 10.2015
Sales Representative Manager
Phenix Jewellery
03.2005 - 03.2008
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