Matthew Clark
MACKAY,Australia
Summary
Dynamic Customer Services Manager with extensive experience at Northern Beaches Bowls Club, excelling in conflict resolution and team management. Proven track record in enhancing customer satisfaction and mentoring staff, fostering a positive work environment while driving service excellence. Strong communicator dedicated to delivering high-quality service in the hospitality industry.
Overview
18
18
years of professional experience
Work History
CUSTOMER SERVICES MANAGER
NORTHERN BEACHES BOWLS CLUB
MACKAY, QLD
01.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
SALES professional, MOBILE MANAGER, OPTUS AMBASADOR
HARVEY NORMAN COMPUTERS
MACKAY, QLD
01.2018 - Current
- Listened to customer needs to identify and recommend best products and services.
- Developed key customer relationships to increase sales.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Reviewed weekly and monthly sales results with management team members.
SALES PROFESSIONAL
HARVEY NORMAN ELECTRICAL
MACKAY, QLD
01.2022 - 01.2024
- Developed key customer relationships to increase sales.
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
GAMING CUSTOMER SERVICE SUPERVISOR, CUSTOMER SERVICES MANAGER, CUSTOMER SERVICE SUPERVISOR
MAROOCHY RSL
MAROOCHYDORE, QLD
01.2014 - 01.2018
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
CUSTOMER SERVICES MANAGER
MAGPIES SPORTING CLUB
MACKAY, QLD
01.2011 - 01.2014
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
CUSTOMER SERVICES MANAGER
NORTHERN BEACHES BOWLS CLUB
MACKAY, QLD
01.2007 - 12.2011
- Monitored team performance against established goals and objectives.
- Generated ideas for enhancing the overall quality of customer service experience.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Education
Year 10 Certificate -
North Mackay State School
01.2005
Skills
- Flexibility and adaptability
- Provide a high level of service within the Hospitality & Retail Industries
- Contract Processing
- Point of Sale
- Strong Communications skills
- Extensive experience in Customer Service
- Customer service
- Employee training
- Team management
- Staff mentoring
- Conflict resolution
- Strong work ethic
References
- Adam Patuwairua, 0405600715, Proprietor
- Emma Clark, 0407748527, Operations Manager/PA
- Jack Davidson, 04428666577, Floor Manager
Key Professional Achievements
- Successful continuous improvement of Bistro functionality and productivity
- Successfully achieve Optus store targets 3 months running
Roles And Responsibilities
Oversee, coordinate and administrate all daily working routines of all departments, Significant Cash handling and banking, Perform the role of Assessor for Personnel Performance Report purposes, Planning, conducting and supervision of continuation training, Customer liaison officer for gaming/gambling issues, Administrating and managing multiple rosters, Maintain Optus/Mobile Phone Area, Maintain Hardware area & Sales, Stock take preparation, Photocentre basics, Tech team sales, Security & Office Software Sales, Gaming Setup Qualifications
Timeline
CUSTOMER SERVICES MANAGER
NORTHERN BEACHES BOWLS CLUB
01.2024 - Current
SALES PROFESSIONAL
HARVEY NORMAN ELECTRICAL
01.2022 - 01.2024
SALES professional, MOBILE MANAGER, OPTUS AMBASADOR
HARVEY NORMAN COMPUTERS
01.2018 - Current
GAMING CUSTOMER SERVICE SUPERVISOR, CUSTOMER SERVICES MANAGER, CUSTOMER SERVICE SUPERVISOR
MAROOCHY RSL
01.2014 - 01.2018
CUSTOMER SERVICES MANAGER
MAGPIES SPORTING CLUB
01.2011 - 01.2014
CUSTOMER SERVICES MANAGER
NORTHERN BEACHES BOWLS CLUB
01.2007 - 12.2011
Year 10 Certificate -
North Mackay State School
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