Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Coatham

Acacia Ridge,QLD

Summary

Dynamic Dispatch Manager with 2 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dispatch Manager

Onyx Tyres
02.2022 - 01.2024
  • Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Answered phone calls and responded to customer emails.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Event Hire Laborer

Range Event Hire
03.2022 - 11.2022
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.

Kitchen Hand

Jamaica Blue
03.2020 - 03.2022
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.

Education

Certificate III in Supply Chain Operations - Work Place Safety

TAFE QLD
QUEENSLAND
04.2022

Certificate III in Supply Chain Operations - Supply Chain Operations

Onyx Tyres
Acacia Ridge, QLD
03.2022

RIIWHS204E - Work Safely At Heights - Work Place Safety

TAFE QLD
QUEENSLAND
04.2021

CPCWHS1001 - Work Safely in Construction - Work Place Safety

TAFE QLD
QUEENSLAND
03.2021

Certificate III - Commercial Cookery

Settlers Inn
Toowoomba, QLD
04.2017

Skills

  • Customer Communication
  • Phone Dispatch
  • Environmental Awareness
  • Sales Support
  • Staff Training and Development
  • Effective communication
  • Time management
  • Transportation knowledge
  • Adaptability and flexibility
  • Customer Relationship Management

Certification

Open Automatic Class C QLD Drivers License

Timeline

Event Hire Laborer

Range Event Hire
03.2022 - 11.2022

Dispatch Manager

Onyx Tyres
02.2022 - 01.2024

Kitchen Hand

Jamaica Blue
03.2020 - 03.2022

Certificate III in Supply Chain Operations - Work Place Safety

TAFE QLD

Certificate III in Supply Chain Operations - Supply Chain Operations

Onyx Tyres

RIIWHS204E - Work Safely At Heights - Work Place Safety

TAFE QLD

CPCWHS1001 - Work Safely in Construction - Work Place Safety

TAFE QLD

Certificate III - Commercial Cookery

Settlers Inn

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Matthew Coatham