Matthew Coatham
Acacia Ridge,QLD
Summary
Dynamic Dispatch Manager with 2 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Onyx Tyres
02.2022 - 01.2024
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Event Hire Laborer
Range Event Hire
03.2022 - 11.2022
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
Kitchen Hand
Jamaica Blue
03.2020 - 03.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
Education
Certificate III in Supply Chain Operations - Work Place Safety
TAFE QLD
QUEENSLAND04.2022
Certificate III in Supply Chain Operations - Supply Chain Operations
Onyx Tyres
Acacia Ridge, QLD03.2022
RIIWHS204E - Work Safely At Heights - Work Place Safety
TAFE QLD
QUEENSLAND04.2021
CPCWHS1001 - Work Safely in Construction - Work Place Safety
TAFE QLD
QUEENSLAND03.2021
Certificate III - Commercial Cookery
Settlers Inn
Toowoomba, QLD04.2017
Skills
- Customer Communication
- Phone Dispatch
- Environmental Awareness
- Sales Support
- Staff Training and Development
- Effective communication
- Time management
- Transportation knowledge
- Adaptability and flexibility
- Customer Relationship Management
Certification
Open Automatic Class C QLD Drivers License
Timeline
Event Hire Laborer
Range Event Hire
03.2022 - 11.2022
Dispatch Manager
Onyx Tyres
02.2022 - 01.2024
Kitchen Hand
Jamaica Blue
03.2020 - 03.2022
Certificate III in Supply Chain Operations - Work Place Safety
TAFE QLD
Certificate III in Supply Chain Operations - Supply Chain Operations
Onyx Tyres
RIIWHS204E - Work Safely At Heights - Work Place Safety
TAFE QLD
CPCWHS1001 - Work Safely in Construction - Work Place Safety
TAFE QLD
Certificate III - Commercial Cookery
Settlers Inn