Matthew Cook

IT Professional with 6 years experience in IT support, with a focus on network configuration, implementation and management. Somewhat experienced in PABX phone system management and am also focused on learning technologies, and learning and improving processes.

I see myself as a team player, working with others to make sure they aren't feeling overwhelmed with their workload and always try to take in other people's ideas and suggestions to make tasks and processes as efficient as possible.

I take the initiative where possible to learn or improve things that make day-to-day management of systems better or more efficient.

End User Computing:

• User Technical Assistance
• ICT Systems (ServiceNow, Active Directory, etc.)
• Effective Communication
• ITIL Service Management Processes
• Priority management
• Training of new and current staff

Networks and Unified Communications:

• Network Switch Management (Configuration changes, running up, troubleshooting)
• WAN Router management (Configuration changes, running up, troubleshooting)
• Subnetting (Network Segmentation, document writing, VLAN implementations)
• Wireless management (Implementation of new/replacement controllers and access points, troubleshooting, etc.)
• Telephony (Telnet, Omnivista, troubleshooting, extension management)
• Patching and Cabling (Switchport patching, digital and analog line patching to current standards)
• Management tools (Solarwinds, DHCP, Cisco ISE, DNS)
• Firewall management (Reviewing logs and rules, troubleshooting issues)

Servers:

• File server management (Workgroups, File restoration)
• Novell Account Management (Duplicate deletion, Generic Account creation)
• HBCIS Management

Project Management:

• Write and follow implementation plans for both Standard and Non-Standard Changes
• Coordinate outages with affected stakeholders
• Communicating with Project managers and staff when actioning project tasks
• Making informed decisions based on timelines
• Successfully complete work as promised by the deadline

Team Management:

• Workload management to ensure work is being done on time and efficiently, while also taking into consideration each individuals circumstance
• Provide direction by giving advice on how to proceed with activities. E.g. Onboarding new staff, working with customers
• Writing documentation to provide clearer expectations and processes. E.g. A checklist of what is required knowledge and access for being on-call
• Ensure team members are aware that I can be spoken to about anything troubling them, even if not work related

Hemajith Perera

eHealth Queensland

0418 485 578

Dinesh Galappaththi

eHealth Queensland

0409 269 851