Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Matthew Cooper

Dapto

Summary

To seek and maintain positions that offer professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Upbeat and friendly team player with a good attitude and willingness to take on any task. Physically fit and active.

Overview

15
15
years of professional experience

Work History

Visual Merchandising Supervisor

Big W
02.2021 - Current
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed installation of visual merchandising displays, urging team to with speed and accuracy.Used POS system to process sales, returns, online orders, and gift card activations.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.

Fill Member • Stock Control and Retail Assistant

Big W
10.2019 - 02.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked with loss prevention in monitoring shopper behavior.

Wholesaler • Delivery driver

L&H Electrical Group
01.2018 - 01.2019
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.

Electrical Trade Assistant

Elfcom Pty Ltd
01.2014 - 01.2018
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Checked and performed electrical wiring through conduits and holes in walls and floors.
  • Read and interpreted drawings to provide wiring layouts for new installations
  • Pulled wire through conduits and through holes in walls and floors.
  • Inspected electrical systems, equipment and components to identify hazards and defects.
  • Worked under supervision of Electrician to learn trade and develop electrical knowledge.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Connected wires to circuit breakers, transformers and other components to create working electrical systems.
  • Organized materials and tools in to maintain clean and neat work areas.

Warehouse Labourer

Kollaras Group
01.2013 - 12.2013
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Technician Assistant

AVC electronics
01.2009 - 03.2009
  • Installing internet cables in wall and ceiling cavities
  • Liaising with qualified tradesmen and management
  • Taking direction from tradesmen and management
  • Follow on-site procedures to promote a safe workplace
  • Working at heights and in confined spaces always promoting a safe environment
  • Liaising with clients and customers on job procedure
  • Ensuring necessary equipment for workday’s tasks prepared and properly packed in vehicles
  • Ensuring all necessary equipment available for tradesmen during job
  • Taking initiative for requirements for the day to be prepared

Education

No Degree -

Kanahooka High School
Dapto, NSW
12.2008

Skills

  • Cross-functional Collaboration
  • Team Leadership
  • Interpersonal Skills
  • Flexibility
  • Analytical Thinking
  • Adaptability
  • Decision Making
  • Attention to Detail
  • Time Management

References

Brock Crowther 


Timeline

Visual Merchandising Supervisor

Big W
02.2021 - Current

Fill Member • Stock Control and Retail Assistant

Big W
10.2019 - 02.2021

Wholesaler • Delivery driver

L&H Electrical Group
01.2018 - 01.2019

Electrical Trade Assistant

Elfcom Pty Ltd
01.2014 - 01.2018

Warehouse Labourer

Kollaras Group
01.2013 - 12.2013

Technician Assistant

AVC electronics
01.2009 - 03.2009

No Degree -

Kanahooka High School

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