Matthew Cooper
Dapto
Summary
To seek and maintain positions that offer professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Upbeat and friendly team player with a good attitude and willingness to take on any task. Physically fit and active.
Overview
15
15
years of professional experience
Work History
Visual Merchandising Supervisor
Big W
02.2021 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.Used POS system to process sales, returns, online orders, and gift card activations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered incoming calls and emails to provide product information, features and benefits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
Fill Member • Stock Control and Retail Assistant
Big W
10.2019 - 02.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked with loss prevention in monitoring shopper behavior.
Wholesaler • Delivery driver
L&H Electrical Group
01.2018 - 01.2019
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Electrical Trade Assistant
Elfcom Pty Ltd
01.2014 - 01.2018
- Helped complete system installations, digging trenches, and breaking up concrete.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Read and interpreted drawings to provide wiring layouts for new installations
- Pulled wire through conduits and through holes in walls and floors.
- Inspected electrical systems, equipment and components to identify hazards and defects.
- Worked under supervision of Electrician to learn trade and develop electrical knowledge.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
- Organized materials and tools in to maintain clean and neat work areas.
Warehouse Labourer
Kollaras Group
01.2013 - 12.2013
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Loaded, unloaded, and moved material to and from storage and production areas.
Technician Assistant
AVC electronics
01.2009 - 03.2009
- Installing internet cables in wall and ceiling cavities
- Liaising with qualified tradesmen and management
- Taking direction from tradesmen and management
- Follow on-site procedures to promote a safe workplace
- Working at heights and in confined spaces always promoting a safe environment
- Liaising with clients and customers on job procedure
- Ensuring necessary equipment for workday’s tasks prepared and properly packed in vehicles
- Ensuring all necessary equipment available for tradesmen during job
- Taking initiative for requirements for the day to be prepared
Education
No Degree -
Kanahooka High School
Dapto, NSW12.2008
Skills
- Cross-functional Collaboration
- Team Leadership
- Interpersonal Skills
- Flexibility
- Analytical Thinking
- Adaptability
- Decision Making
- Attention to Detail
- Time Management
References
Brock Crowther
Timeline
Visual Merchandising Supervisor
Big W
02.2021 - Current
Fill Member • Stock Control and Retail Assistant
Big W
10.2019 - 02.2021
Wholesaler • Delivery driver
L&H Electrical Group
01.2018 - 01.2019
Electrical Trade Assistant
Elfcom Pty Ltd
01.2014 - 01.2018
Warehouse Labourer
Kollaras Group
01.2013 - 12.2013
Technician Assistant
AVC electronics
01.2009 - 03.2009
No Degree -
Kanahooka High School