Summary
Overview
Work History
Education
Skills
Certification
References
Powerlifting
Timeline
Generic

MATTHEW COURTIS

Clayton,VIC

Summary

Results-driven Physics major currently attending Monash University, with 3+ years of work experience. Aiming to leverage a proven knowledge of client relations, customer communications, and customer satisfaction skills to successfully fill the role at your company. Frequently praised as hard-working by my peers alongside my willingness to learn, I can be relied upon to help your company achieve its goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mystery Shopper

PERSONALLY RECOMMENDED
11.2023 - 02.2024


  • Evaluated employee performance through discreet interactions, assessing their knowledge, professionalism, and problem-solving skills.
  • Participated in diverse industries assignments including restaurants, grocery stores, retail shops which broadened the understanding of different businesses and their unique requirements.
  • Shopped competition regularly to identify value offerings.
  • Utilized various tools for data capture such as photography, audio recordings, or mobile applications to ensure comprehensive documentation during mystery shopping visits.
  • Provided valuable insights on customer experience improvements by observing staff behaviour, attitude, and efficiency during interactions with customers.
  • Assisted in the identification of potential compliance issues by thoroughly examining store policies and procedures during visits.
  • Completed comprehensive reports outlining findings from mystery shopping visits to provide actionable insights for clients.

Retail Sales Assistant

PALERMO PERFUMES
10.2020 - 01.2022
  • Providing great customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Processing and keeping a record of transactions
  • Meeting and exceeding sales KPIs.
  • Monitor sales activities to ensure customers receive excellent service and quality goods.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.

Retail Sales Assistant

OZMOSIS
10.2018 - 01.2019
  • Keeping up to date with product information and trends
  • Providing customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Meeting sales KPIs set by the company
  • Stock take
  • Ensuring high levels of customer satisfaction

Cook

KFC
07.2017 - 01.2019
  • Cook various foods
  • Following company guidelines
  • Inspect and clean food preparation areas to ensure safe and sanitary food-handling practices
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, grills, etc
  • Stock take and rotation of stock
  • Keep records and accounts

Retail Sales Assistant

REBEL SPORT
09.2018 - 09.2018
  • Heavy emphasis on stock take
  • Collecting and signing off on deliveries
  • Building product displays
  • Maintaining a clean and tidy warehouse

Education

Bachelor of Science (B.S.) - Physics and Mathematics

MONASH UNIVERSITY
11.2024

Skills

  • Exceptional interpersonal and communication skills
  • Fantastic customer service skills
  • Processing payments
  • Sales expertise
  • Stock management
  • Visual Merchandising
  • Meticulous attention to detail
  • Cultural awareness
  • Familiarity with sales KPIs
  • Superb numeracy skills
  • Administrative Support
  • Sophisticated and polished command over the English language

Certification

Working with children check

References

  • Raffaela Petrucci, +61 412 505 152, raff21@bigpond.net.au, Store Manager
  • Ruth Place, +61 456 786 577, place@aussiebb.com.au, Secretary, Churchill and District News

Powerlifting

Passionate about powerlifting, enjoying the challenge and discipline it brings. Regularly train, always aiming to improve my personal bests. This hobby helps me stay fit, focused, and motivated.

Timeline

Mystery Shopper

PERSONALLY RECOMMENDED
11.2023 - 02.2024

Retail Sales Assistant

PALERMO PERFUMES
10.2020 - 01.2022

Retail Sales Assistant

OZMOSIS
10.2018 - 01.2019

Retail Sales Assistant

REBEL SPORT
09.2018 - 09.2018

Cook

KFC
07.2017 - 01.2019

Bachelor of Science (B.S.) - Physics and Mathematics

MONASH UNIVERSITY

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