Matthew Cunningham
Gawler,SA
Summary
Dynamic professional with extensive experience in warehouse organization and customer service, notably at NCPS Industrial. Proven track record in order preparation and materials handling, ensuring timely fulfillment and minimal product damage. Strong communicator adept at resolving issues and enhancing team productivity, contributing to a safe and efficient work environment.
Overview
11
11
years of professional experience
Work History
Storemen
NCPS Industrial
Para Hills West
11.2024 - Current
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
Dockhand/Delivery Driver
Direct Freight Express
Adelaide, SA
01.2020 - 11.2024
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for equipment purchases and repairs.
Trade Assistant
Fire Fabrication Services
Adelaide
01.2018 - 12.2019
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.
- Supported quality control efforts, ensuring that work met or exceeded standards.
- Reduced downtime with proactive maintenance of tools and machinery.
Shift Supervisor
KFC
Elizabeth, SA
01.2015 - 12.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
No Degree -
Gawler Highschool
Gawler, SASkills
- Customer service
- Materials handling
- Warehouse organization
- Order preparation
- Paperwork management
- Load inspection
- Shipment inspection
Timeline
Storemen
NCPS Industrial
11.2024 - Current
Dockhand/Delivery Driver
Direct Freight Express
01.2020 - 11.2024
Trade Assistant
Fire Fabrication Services
01.2018 - 12.2019
Shift Supervisor
KFC
01.2015 - 12.2017
No Degree -
Gawler Highschool