Matthew Cutts

Owner/Operator. Main duties include:

- Onsite and offsite quoting customers.

- Managing 2-3 teams. (4-8 employees)

- Ensuring work capacity is manageable and continuously flowing.

- Administrative tasks i.e. quoting/invoicing/sales

- Ensuring site safety, necessary PPE available to employees, and correct products/materials for each job.

- Customer satisfaction management. Ensuring each and every job is completed within our trade standards, and clients are happy with end result.

Since owning the business I have taken the Google reviews from 40, to 100. Resulting in a 5-star Google rating.

I am generally onsite 3-4 times per week. Whether that be helping ensure we meet timelines by being an extra set of hands with the sanding and prep, or finishing the jobs off with the final buff/clean/coating of the floor.

Assisted tradesman within the business with job to job responsibilities. These responsibilities included:

- Punching and puttying flooring nails

- Rough and fine sanding hardwood and pine internal flooring, as well as hardwood external decks.

- Repair/re-install hardwood/pine flooring within existing flooring where necessary.

- Cleaned job sites after work had been completed.

- Assisted and solely applied internal and external floor polishes/oils.

Liaised with customers on-site and attended to their questions and concerns. Communicated to director of company or directly to on-site supervisors.

Attended final inspection walk throughs of completed jobs with director/supervisor, with customers present as well.