Dynamic Regional Account Manager with a proven track record at Cape Byron Distillery, excelling in sales negotiation and customer relationship management. Achieved consistent sales targets through effective lead generation and market research, fostering strong client connections. Passionate about driving results and enhancing customer satisfaction in competitive environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Band Manager
Off Judy Music
BYRON BAY, NSW
03.2023 - Current
Coordinated with vendors to secure necessary supplies, equipment, transportation, and accommodations for tour dates.
Reviewed tour expenses after each event was completed in order to identify areas where costs could be reduced going forward.
Recruited and managed additional personnel as needed for live shows.
Monitored social media accounts associated with the band in order to engage fans more effectively.
Ensured the safety of all band members, crew, and equipment during travel and performance events.
Supervised sound technicians during sound checks at live shows in order to get optimal audio quality.
Negotiated contracts with venues and promoters to maximize revenue potential.
Managed budgets to ensure financial stability of the band's projects.
Created press kits containing biographies, photos, videos, interviews and other materials related to the band's activities.
Regional Account Manager
Cape Byron Distillery
BYRON BAY, NSW
12.2021 - Current
Organized client visits, presentations, product demonstrations and trade shows.
Researched competitors' products, prices, and sales techniques.
Negotiated pricing contracts with customers to maximize profits.
Performed regular follow-ups with prospects to close deals in a timely manner.
Created detailed reports on daily, weekly, and monthly sales activity.
Answered inquiries from prospective customers regarding features of products and services offered.
Developed and maintained relationships with existing clients to ensure customer satisfaction.
Generated new sales leads through cold calling and networking activities.
Developed and maintained relationships with key clients to ensure repeat business.
Reviewed monthly performance against targets set by management team.
Rental Shop manager/Ski Technician
The Bright Ski Centre
06.2021 - Current
Organise and assist retail customers
Ensure professional quality repairs
General maintenance of all rental equipment
Running a ski rental/retail shop autonomously
Stock orders and sales forecasting
Technical assistance for other staff
Organising rosters for multiple staff
Senior Sales, Motorcycle & Personal Watercraft
Peter Stevens Motorcycles
07.2012 - 02.2020
Company Overview: Peter Stevens is the largest motorcycle retailer in Australia, also specialising in the sale of personal watercrafts, ATV and side x sides
This role has been a fun and challenging one that requires excellent people and negotiation skills
It also heavily involves organising and filing paperwork (registration; VicRoads and dealer orientated)
A large part of this role is time management and coordinating multiple staff, departments and customers
I pride myself on being accountable for my team in achieving any and all KPI's set, as well as being available to provide help, information and expertise
I love selling and the fun involved in getting a deal and working with interesting people day in day out
Peter Stevens is the largest motorcycle retailer in Australia, also specialising in the sale of personal watercrafts, ATV and side x sides
Achievements: Consistently achieving all sales targets
Developed strong relationships and rapport with internal and external key stakeholders
Highest performing Yamaha motorcycle salesman in 2014 & 2015
Highest performing Yamaha & Kawasaki personal watercraft salesman in 2014 & 2015
Key Responsibilities: Driving sales performance
Ensuring staff have everything needed to achieve KPI's
Stock orders
Sales forecasting
Achieving sales targets and monthly budget
Qualifying leads and quickly identifying customers requirements
Delivering exceptional customer service in line with the Customer Service Charter
Providing support to the Sales consultants
Preparation and follow up on all relevant client documentation required for registration
Proactive in identifying areas of process improvement
Working closely with multiple clients at a time and encouraging repeat business
Ski Technician
The Bright Ski Centre
06.2019 - 09.2019
Organise and assist retail customers
Ensure professional quality repairs
General maintenance of all rental equipment
Running a ski rental/retail shop autonomously
Server/bartender
The Old Spaghetti Factory
Banff
06.2017 - 09.2018
Understanding fine details of a la carte and set menus
Responsible service of alcohol
Cleaning and turning over tables
Serve customers in a fast and helpful way
Multi-task between serving multiple tables, making and running drinks and running food
Bartender/Server
The Toque Canadian Pub
Banff
11.2016 - 06.2017
Understanding fine details of a la carte and set menus
Responsible service of alcohol
Cleaning and turning over tables
Serve customers in a fast and helpful way
Multi-task between serving multiple tables, making and running drinks and running food
Server/bartender
The Lookout Bar
Banff
01.2017 - 05.2017
Company Overview: Banff Sunshine Village Ski Resort
Understanding fine details of a la carte and set menus
Responsible service of alcohol
Cleaning and turning over tables
Serve customers in a fast and helpful way
Multi-task between serving multiple tables, making and running drinks and running food
Banff Sunshine Village Ski Resort
Education
High School VCE certificate -
Skills
Sales negotiation
Customer relationship management
Sales forecasting
Market research
Contract management
Lead generation
Event coordination
Customer engagement
References
Kirby Lee, Dealer Principal, Peter Steven Motorcycles, 0428 472 546, kirby.lee@peterstevens.com.au
Education And Certifications
RSA (Responsible Service of Alcohol) (NSW, Australia)
High School VCE certificate
OHS certificate 1 & 2
Full Australian Drivers license, Motorcycle license and Marine license
Affiliations
Triathlete
Surfer
Musician
Accomplishments
Successfully coordinated two overseas tours totaling 40+ events organized across six countries, managing four members, visas, artist rates, accommodation, and travel