Matthew Digges
North Bondi
Summary
Compassionate Psychology Honours Student and Support Worker with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioural sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
United Support Services
01.2021 - Current
- Support clients with Schizophrenia, Autism Spectrum Disorder, Intellectual Disabilities and Chronic Depression
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding
- Promoted a safe environment for patients by monitoring behaviours and implementing safety protocols when necessary.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
NDIS Support Coordinator
United Support Services
01.2022 - 12.2022
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
Live Music Touring Agent
The Harbour Agency
09.2019 - 01.2021
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.
- Ensured timely payment processing for all booked events through meticulous invoicing practices and follow-up communications with vendors or venues.
- Meticulously tracked expenses related to bookings – including travel costs, accommodations – managing budgets effectively and reducing overall costs for clients.
- Expanded the agency's roster by consistently scouting new talent and identifying potential partnership opportunities.
- Leveraged social media platforms to maximize artist exposure and generate interest in upcoming events or promotions.
Education
Honours - Psychology
University of New South Wales
Sydney, NSW12.2024
Graduate Diploma - Psychology
University of New South Wales
Sydney, NSW04.2023
Bachelor of Science - Cell Biology And Anatomy
University of Sydney
Sydney, NSW12.2016
Skills
- Client Support
- Disability Awareness
- Goal Development
- Relationship Building
- Documentation And Reporting
- Client Confidentiality
- Incident Reports
- Computer Skills
- Risk Assessments
Affiliations
- Australian Psychological Society Member
Certification
- Certified Mental Health First Aid Officer, MHFA Australia - Aug 2024
Musician
Experienced Songwriter and Music Producer
Timeline
NDIS Support Coordinator
United Support Services
01.2022 - 12.2022
Mental Health Support Worker
United Support Services
01.2021 - Current
Live Music Touring Agent
The Harbour Agency
09.2019 - 01.2021
Honours - Psychology
University of New South Wales
Graduate Diploma - Psychology
University of New South Wales
Bachelor of Science - Cell Biology And Anatomy
University of Sydney
- Certified Mental Health First Aid Officer, MHFA Australia - Aug 2024
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