Matthew Doherty
Morley
Summary
Versatile and people-oriented IT professional with a First Class Honours degree in Information Technologies from Ulster University and a proven ability to adapt quickly to new tools, environments, and client needs. At 26 years old, I bring a blend of technical skill and strong interpersonal ability, developed through hands-on experience in software development, IT support, and client-facing roles. Whether supporting enterprise systems, resolving complex issues, or collaborating in agile teams, I consistently represent my organisation with professionalism, clarity, and a solutions-focused mindset. Recognised for my strong communication, fast learning, and the ability to deliver high-quality results under pressure.
Overview
7
7
years of professional experience
Work History
FIFO/Regional Trade Assistant
Western Work Force
06.2024 - 05.2025
- Supported qualified tradespeople on remote FIFO sites to complete regional work requirements for visa eligibility.
- Maintained accurate tool inventories and ensured timely delivery of materials, demonstrating attention to detail and logistical coordination.
- Followed strict safety protocols and compliance standards in high-risk environments, reinforcing a strong understanding of procedural adherence.
- Collaborated effectively in a multicultural team, enhancing communication and teamwork skills under pressure.
- Adapted quickly to unfamiliar environments and tasks, showcasing flexibility and a proactive problem-solving approach
Technical Analyst
Alchemy Technology Solutions
09.2022 - 02.2024
- Successfully completed an intensive 12-week technical boot camp focused on enterprise software development, system architecture, and the insurance industry.
- Developed and customized front-end and back-end insurance systems using Guidewire, with a focus on Gosu, a Java-like language used for configuring and extending core platform functionality.
- Built robust business logic and integrations using Gosu to ensure systems aligned with client-specific workflows and compliance requirements.
- Participated in client workshops and consultations to gather technical requirements, offer best-practice recommendations, and translate needs into actionable software features.
- Supported the full software delivery lifecycle — from initial requirements gathering to system build, testing, deployment, and post-go-live support.
- Worked collaboratively in agile teams, using tools like JIRA and Git, to deliver high-quality implementations within tight project timelines.
- Travelled to client sites to implement, troubleshoot, and optimize system performance while providing in-person technical support and training.
- Adapted quickly to evolving technologies and insurance sector demands, ensuring delivery of scalable, maintainable software solutions.
IT Helpdesk
Invest NI
07.2019 - 06.2022
- Delivered efficient 1st and 2nd line IT support to internal staff, resolving a wide range of hardware, software, and account-related issues.
- Diagnosed and addressed technical problems across various platforms, providing both in-person and remote support to minimize downtime.
- Configured and deployed laptops, desktops, and mobile devices, ensuring all required applications and security protocols were correctly installed.
- Managed user accounts, system access, and permissions to support staff onboarding, offboarding, and ongoing system integrity.
- Maintained internal support documentation and contributed to the knowledge base to streamline team efficiency and consistency.
Customer Service Representative
FirstSource Solutions (SKY)
09.2018 - 07.2019
- Delivered high-quality customer support in SKY’s Broadband, TV, and Billing department, handling high volumes of inbound calls daily.
- Provided clear and accurate information to resolve billing, service, and technical issues efficiently.
- Followed up with customers via outbound calls and written correspondence to ensure issue resolution and customer satisfaction.
- Maintained a calm and professional approach under pressure, consistently de-escalating difficult situations.
- Promoted to the Customer Resolutions Department in recognition of excellent conflict resolution skills and reliability.
- Built rapport with customers to understand needs and deliver personalised solutions, enhancing overall customer experience.
Education
Bsc - Information Technologies
Ulster University Magee
Skills
- Microsoft Office Suite
- Active Directory
- Windows OS Support
- Remote Desktop Tools(TeamViewer)
- Ticket Management Systems
- Networking & Diagnostic Tools
- Antivirus platforms
- Guidewire PolicyCenter
- Power BI
- Strong problem solving
- Java, Gosu (Guidewire), Javascript, SQL, HTML, CSS
- Guidewire BillingCenter
Timeline
FIFO/Regional Trade Assistant
Western Work Force
06.2024 - 05.2025
Technical Analyst
Alchemy Technology Solutions
09.2022 - 02.2024
IT Helpdesk
Invest NI
07.2019 - 06.2022
Customer Service Representative
FirstSource Solutions (SKY)
09.2018 - 07.2019
Bsc - Information Technologies
Ulster University Magee
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