Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Donovan

Marangaroo,WA

Summary

Dynamic leader and problem-solver with a proven track record at Probe CX, adept in Work Coordination and fostering Community Relations. Excelled in roles requiring strategic planning and innovation, achieving sustainable changes in regulation. Skilled in team building and relationship building, ensuring project success and team cohesion.

Overview

21
21
years of professional experience

Work History

Custom Solutions Officer

Probe CX
05.2022 - Current

Front of house incoming call operator.

Main floor support. New Agent floor support.

  • Collected, arranged, and input information into database system.

Reference Committee Member

Alcohol and Other Drug and Community Coalition.
04.2021 - 05.2022

Advocated for people with lived experience, working towards regulation and changes in the law.

  • Provided insightful feedback on proposed initiatives, ensuring their successful implementation and sustainability.

Commercial Cleaner

Tema Services
01.2019 - 02.2021

Commercial Cleaning. Responsible for keys and alarm codes for major Perth businesses.

  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Excavator Operator

Vinsan Demolition
03.2018 - 09.2018

Demolishing houses and cleaning up the site.

  • Assisted in site preparation tasks, including clearing debris and vegetation, ensuring a safe work environment for all team members.

Self Improvement and Upskilling

N/a
01.2017 - 01.2018

Attended variety of training courses.

Electrician

Spotless Group
01.2016 - 01.2017
  • Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
  • Performed routine and complex maintenance and repairs on various electrical equipment.
  • Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
  • Stored and maintained power tools and equipment for each job.

Leading Hand Electrician

Lynx Integrated Services
03.2013 - 04.2016
  • Managed a team of 10 electicians
  • Task and job allocation.
  • Applied troubleshooting and diagnostics abilities to assess repair and maintenance needs.
  • Ensured adherence to company policies, industry regulations, and best practices throughout all aspects of project management.
  • Fostered an atmosphere of open communication within the team, promoting a culture of continuous learning and knowledge sharing.
  • Maintained compliance with company safety policies and called violations to attention of management.

Electrician and Apprentice Trainer

Alliance Electrics
02.2004 - 03.2013
  • Housing maintenance and repairs for Department of Communities.
  • Apprentice Training.
  • Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
  • Performed routine and complex maintenance and repairs on various electrical equipment.
  • Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
  • Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.

Education

No Degree - Electrician Apprentice

Thornlie Tafe College
Perth, WA
11-1994

Skills

  • Work Coordination
  • Community Relations
  • Investigation leadership
  • Information Verification
  • Rule Enforcement
  • Reporting and documentation
  • Teamwork and Collaboration
  • Attention to Detail
  • Organizational Skills
  • Problem-Solving
  • Decision-Making
  • Time Management
  • Strategic Planning
  • Innovation and Creativity
  • Excellent Communication
  • Team building
  • Relationship Building

Timeline

Custom Solutions Officer

Probe CX
05.2022 - Current

Reference Committee Member

Alcohol and Other Drug and Community Coalition.
04.2021 - 05.2022

Commercial Cleaner

Tema Services
01.2019 - 02.2021

Excavator Operator

Vinsan Demolition
03.2018 - 09.2018

Self Improvement and Upskilling

N/a
01.2017 - 01.2018

Electrician

Spotless Group
01.2016 - 01.2017

Leading Hand Electrician

Lynx Integrated Services
03.2013 - 04.2016

Electrician and Apprentice Trainer

Alliance Electrics
02.2004 - 03.2013

No Degree - Electrician Apprentice

Thornlie Tafe College
Matthew Donovan